- Report: #262921
Report - Rebuttal - Arbitrate
Complaint Review: Netzero
Netzeronetzero.net Internet U.S.A.
Netzero Ads are misleading and Netzero does not honor their promotions Internet
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The company advertises a risk free trial and free technical assistance. When I contacted technical assistance they wanted my credit card number up front, even though I told them I was within my first 30 days. I was informed to contact billing for a refund.
Secondly, the person who was "suppose" to help me spoke very little english and required the tech to repeat themselves 3 times before their instructions could be understood, costing me 3x the amount.
Prior to my 30 days I contacted Netzero to cancel my account, which of course was with difficulty. They still wanted to charge me $9.95 for the first month, even though it was suppose to be risk free.
After a small debate, my money is to be refunded (we'll see). I asked to be reimbursed for my technical service and I was referred to firstname.lastname@example.org., which apparently is the wrong email address. Whats UP? This has been the most horriffic experience I have ever had with an ISP.
This report was posted on Ripoff Report on 07/24/2007 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netzero/internet/Netzero-Ads-are-misleading-and-Netzero-does-not-honor-their-promotions-Internet-262921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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