Netzero RIPOFF COMPANY, Internet

I bought the netzero 4g hotspot.  I immediately tried to connect with no luck.  There is one tower a couple miles away and there was no connection. After 2 hours of trying I called to return it.  Rosa told me they don't take returns.  After arguing for several minutes she put me on hold for almost 4 minutes.  When she returned she said I would get a FULL refund as long as I returned it to them. I ran out and mailed it back to them with confirmation.  After a month's time I only had a $72.70 refund of my original charge of $129.20.  When I called today regarding the rest of my refund I was told by Irvin that there was a $35.00 restocking fee and no refund on shipping (which apparantly was $21.50 if my math is correct).  So I asked to speak to the supervisor, which was Dave.  After speaking to him he said he agreed that I was not told of the restocking fee but the issue had to go to a review board to decide if I would get the rest of my refund.  So I called American Express and they refunded me the $56.50 and said they would deal with netzero.  I love American Express.  Please don't fall for netzero's lies.  Don't take netzero at face value and do your research so you don't have the problem I had. Such a scam operation.