• Report: #207226

Complaint Review: Netzero

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  • Submitted: Mon, August 21, 2006
  • Updated: Mon, August 21, 2006

  • Reported By:Fort Meyers Florida
Netzero
netzero.com Nationwide U.S.A.

Netzero, United Online Deceptive Billing Internet

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I ordered the Netzero services for 4.95/month unlimited in November 2005. I signed up via the Netzero's online system. The next billing cycle, I received a bill from Netzero for $73.05 for a month of service. I call them shortly and they said that I signed up for a service that charges per minute use. I explained that I signed up for the $4.95 unlimited monthly plan. The customer care agent stated that the system is not that intuitive, there is a chance that I could mistakenly sign up for the wrong service. I politely asked them to correct the error, and I had been trying to resolve this issue for months. I want a refund for the overcharges of $73.05 that I paid.

Josh
Fort Meyers, Florida
U.S.A.

This report was posted on Ripoff Report on 08/21/2006 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netzero/nationwide/Netzero-United-Online-Deceptive-Billing-Internet-207226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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