Report: #207226

Complaint Review: Netzero - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Mon, August 21, 2006
Updated: Mon, August 21, 2006
Reported By: — Fort Meyers Florida

Author Confirmed

Why?

Netzero netzero.com Nationwide U.S.A.

Phone:
Web:
Category: Internet Service Providers

Netzero, United Online Deceptive Billing Internet

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I ordered the Netzero services for 4.95/month unlimited in November 2005. I signed up via the Netzero's online system. The next billing cycle, I received a bill from Netzero for $73.05 for a month of service. I call them shortly and they said that I signed up for a service that charges per minute use. I explained that I signed up for the $4.95 unlimited monthly plan. The customer care agent stated that the system is not that intuitive, there is a chance that I could mistakenly sign up for the wrong service. I politely asked them to correct the error, and I had been trying to resolve this issue for months. I want a refund for the overcharges of $73.05 that I paid.

Josh
Fort Meyers, Florida
U.S.A.

This report was posted on Ripoff Report on 08/21/2006 07:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netzero/nationwide/netzero-united-online-deceptive-billing-internet-207226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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