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Report: #102665

Complaint Review: Netzero - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Omaha Nebraska
  • Author Not Confirmed What's this?
  • Why?
  • Netzero www.netzero.com Nationwide U.S.A.

Netzero rip-off! Internet

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I attempt to sign up for a Netzero account on July 24th, 2004. On my first attempt, I was unable to get on. I called tech support and a very polite gentlemen assisted me in setting up my computer. He informed me there would be no charge as I was a new customer. I made a second attempt to sign on and it failed. I called technical support again and informed them I was a new member trying to get on. A very brusque gentleman disputed that and proceed to rush me through a second set up. After getting off the line, I tried again and failed. The next day I called and cancelled my account.

I have been charged $31.20 in technical support for an account I never used for just attempting to get connected. I was charged $14.95 for a month's worth of service I never got and when I called billing at 866-841-1442 I was told it would take a couple of billing cycles (theirs I guess) before the credit card would be credited. It only took a day to put the charges on!!

I intend to contact my credit card company to block any future charges! This is a very disreputable way to do business!! I was able to sign up with Acme internet service (Cheers for Wylie Coyote) for a lesser price and have received good services to date.

John
Omaha, Nebraska
U.S.A.

This report was posted on Ripoff Report on 08/08/2004 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netzero/nationwide/netzero-rip-off-internet-102665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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