- Report: #421417
Report - Rebuttal - Arbitrate
Complaint Review: Nevada Corporate Headquarters | Ripoff Report Verified™ …businesses you can trust. Nevada Corporate Headquarters provides formation of Nevada corporations, Nevada LLC creation, asset protection strategies, many other business & financial services. Nevada Corporate Headquarters Incorporated (NCH), business start up specialist in Nevada for over twenty years. NCH formed over 60,000 business entities worldwide with nationwide reputation for assisting entrepreneurs, corporations, & licensed professionals.
Nevada Corporate Headquarters101 Convention Drive 7th Floor Las Vegas, Nevada U.S.A.
Nevada Corporate Headquarters REVIEW: Nevada Corporate Headquarters clients, feel safe, confident, & secure when doing business with Nevada Corporate Headquarters, Inc. Nevada Corporate Headquarters, inc provides an exceptional client experience with exclusive Premier Client Services division. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Nevada Corporate Headquarters, Inc. recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Nevada Corporate Headquarters, Inc. for its commitment to excellence in customer service.
Ripoff Report’s discussions with Nevada Corporate Headquarters, Inc.have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Nevada Corporate Headquarters, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Nevada Corporate Headquarters, Inc.’s principal, Mr. Cort Christie, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
The information provided in this report below is based on comments made by Jessica Loggins during an on-site inspection held by a third party verification company with no biases toward the Nevada Corporate Headquarters.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Nevada Corporate Headquarters has been the source for Nevada corporations, Nevada LLCs, asset protection strategies, business credit establishment and many other business/financial services. It also provides incorporation services, access to websites, and small business credit building.
According to Jessica Loggins, a representative of the company, all leads are generated online. Nevada Corporate Headquarters doesn’t do “cold calling” of any kind. Potential clients will indicate interest by responding to advertising or internet marketing. Nevada Corporate Headquarters will only contact someone if they have expressed an interest in and a desire to be contacted. After expressing interest in Nevada Corporate Headquarters products/services, either by calling the company or being called, Nevada Corporates staff will explain the company’s products and services and answer any and all questions that the person may have.
Nevada Corporate Headquarters then will have a corporate consultant speak with the customer. During this conversation the client will be assigned a customer service representative to walk the client through the rest of the process and verify all information, including invoicing. According to Ms. Loggins this is an important part of the process for the customer to ensure the client knows exactly what services are being provided. The staff will provide customers with information about the current pricing for incorporating business or looking for asset protection strategies.
Nevada Corporate Headquarters, Inc. Customer Care & Complaint Resolution
Commonly, miscommunication is one of the major complaints Nevada Corporate Headquarters receives. In this instance the client would call in and leave a voicemail and never get a follow up call. Due to it being in a que where there was no one particularly assigned to a certain message the calls weren’t properly followed up on. In response Nevada Corporate Headquarters’ staff started a voicemail system that is routed through one individual, and then passed messages to the particular employee it pertains to. The customers were completely satisfied with the resolution, according to Ms. Loggins. Ms. Loggins also noted that since the installment of the customer service protocol there have been no such complaints since. After an issue is resolved, Nevada Corporate Headquarters has a “follow system” in place that ensures the customer is contacted after the issue is resolved to ensure they are satisfied with the resolution.
Nevada Corporate Headquarters is registered under Commercial Registered Agent Certification, FICO Pro Certifications, and Certified Asset Protection. Nevada Corporate also offers CPA’s and an in house lawyer. Ms. Loggins wanted to relay the information that before a customer agrees to do business with the company the client in informed about what exactly their money down is going towards. Also, the client is informed up front about the finances needed to cover the plan set aside for that particular company. Nevada Corporate Headquarters believes most complaints have come from former employees. Lastly, the company has an A+ rating with the Better Business Bureau.
Ms. Loggins says that as a result of the complaints, the Nevada Corporate Headquarters has implemented several changes to help increase the quality of its customers’ experience. One of the changes being the voicemail system. This increase ensures messages left are being directed to the right employee. Ultimately resulting in answered calls, which before would go unanswered. time. Investors must be able to assume the risk of such price fluctuations.
Ms. Loggins and her team recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. She states Nevada Corporate Headquarters would like to see complaints come to an end resulting in better customer satisfaction. Also, resulting is better company creditability. The Nevada Corporate Headquarters was first established in 1989 and is stated to be Nevada’s largest business start-up firm with more than 60,000 businesses launched.
Nevada Corporate Headquarters, Inc. / Statements from the owner.
"My name is Cort Christie, President and Founder of Nevada Corporate Headquarters, Inc. Thank you for taking the time to review Nevada Corporate Headquarters, Inc. Here at NCH, we pride ourselves in our excellent customer service and truly live by our company values: Service Excellence, Teamwork, Ownership, Respect, and Integrity. Our motto is to Deliver the WOW and we do so by giving each and every client a WOW experience. We take the time to listen and assist our clients in every aspect of new business start-up. I invite you to contact our office to experience the level of service we can deliver and truly realize why our company is superior to the rest.”
Nevada Corporate Headquarters, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Nevada Corporate Headquarters provides a safe and fun work environment. I know that I am a valuable team member because they strive to encourage and support me each and every day. We have a very strong company culture and an amazing motto, Deliver the WOW.” Ripoff Report was pleased to learn that Nevada Corporate Headquarters’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM Nevada Corporate Headquarters, Inc..
"Not ever willing to just stay put, Nevada Corporate Headquarters, Inc. is constantly looking for ways to do things better, to be more efficient, and to deliver an even higher quality customer experience. We have invested tens of thousands of dollars to employee training, hardware and software upgrades, and emerging technologies to ensure that every customer is treated like royalty and advances down the critical path towards business success. Our high touch customer service is unparalleled anywhere and assists clients in dreaming, believing, and achieving their lifelong goals.
Nevada Corporate Headquarters, Inc (NCH) has been the business start-up and corporate formation specialist in Nevada for over twenty years. NCH is the fastest-growing resident agent in Nevada and has helped over 60,000 business entities worldwide. The full array of products, from formation of Nevada Corporations and LLCs to asset protection strategies and consulting, combined with their highly qualified customer service staff provides individuals with the solutions a business needs to succeed in the corporate world. Nevada Corporate Headquarters is dedicated to providing the highest standard of customer service to obtain 100% client satisfaction.
The majority of our complaints are dated pre 2012 before we made a huge shift in customer service at our company. First, we instituted a new set of company values and motto, “Deliver the Wow!” Our primary focus is 100% customer satisfaction and we take every customer issue extremely serious; nothing is too big or small. The complaints also center around either a denied refund request and being dissatisfied with a certain product we sell, business credit building. We have made numerous changes in this area to tighten up setting expectations on this program. Now, qualifications and requirements are clearly defined in our product description. By making this shift, we were able to significantly reduce any customer issues.
The majority of our competitors are online retailers who provide little or no consultation with customers. We take a different approach – one-on-one coaching and support to every client. Our focus is to provide a hand-holding experience where we don’t leave the guess work to the client. We help in completing all paperwork and continue with consulting for an entire year. The client is able to call their assigned Corporate Coach at any time.”
Nevada Corporate Headquarters, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Nevada Corporate Headquarters, Inc.has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Christie, Ripoff Report is convinced that Nevada Corporate Headquarters, Inc. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Nevada Corporate Headquarters Company fails to follow through with services promised...misleading!!!!!! Beware Las Vegas NevadaI have read the reviews about Nevada Corporate Headquarters and I must concur with the negatives stated about the company. We purchased the Business Credit Building Program for $5000! This was in October. After paying the company with an American Express, we found we received one start up kit and a few phone calls. The phone calls were to have more phone calls with the credit counselors.
To our surprise, the dates and times of the VERY important phone calls would not occur. We would sit by the phone and wait..nothing. We were promised to be able to build our business within 6 weeks with additional streamline funding..What a joke. We get contacted by a broker whos fees were enormous and did not even know the status of our credit counselor and why she never contacted us.
After this, we brought the issues to our sales rep attention; the follow through we received was a total joke. To this day, we are still out five grand, with no services offered and nothing done. We filed a charge back with our Amercian Express and NCH has the guts to appeal the charge back making false claims and stating they did everything as promised. Beware...if you have $5000 to throw out the window for a cheap start up kit to then PLEASE do work with this company.
If you really want to work with a professional company who will follow through with the serivices promised...DO NOT work with NCH! We have now filed a complaint with the BBB and also are working with our local lawyer to begin filing a civil claim in Nevada. Do your homework on this company...they are totally misleading...there are many people in the same situation as we are and many have filed complaints with the BBB with the same problems...ANY COMPANY IN QUESTION BY THE IRS IS ONE TO NOT BE TRUSTED...GOOGLE THEM AND READ THE LAWSUITS AND REVIEWS! SCARY!!!
This report was posted on Ripoff Report on 02/07/2009 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nevada-Corporate-Headquarters/Las-Vegas-Nevada-89109/Nevada-Corporate-Headquarters-Company-fails-to-follow-through-with-services-promisedmis-421417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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