- Report: #651688
Report - Rebuttal - Arbitrate
Complaint Review: New England Retail Express Inc.
New England Retail Express Inc.180 Campanelli Parkway Stoughton, Massachusetts United States of America
New England Retail Express Inc. Terrible Communication and Service, Deceitful Practices, Reckless Merchandise Handling, Unreliable, Forged Documents, Fabricated Stories, Negative Review, Tardy Delivery, No Show, Stoughton, Massachusetts
*REBUTTAL Owner of company: Sorry for the inconvenience
A delivery day was chosen and was to be within a four hour range from morning to early afternoon.
The scheduled delivery never arrived and I was home for the ENTIRE day.
I called New England Retail Express and wasn't able to reach anyone. The only option I had was to leave a voicemail.
I left a detailed message and was NEVER called back, although the voice prompt states that messages will be responded to within 72 hours.
I called twice more after the 72 hours had expired, and was STILL unable to receive a callback.
I was told that New England Retail Express arrived at my location with the unit, but the recipient refused the delivery.
This was certainly not the case; the delivery document was forged. They had delivered to the WRONG ADDRESS and attempted to deny responsibility.
The representatives of New England Retail Express had fabricated this story and WERE PROVEN to be deceitful.
Finally, after more than 72 hours, I was contacted to schedule a delivery which was more convenient for them; not me.
When the delivery arrived, it was DAMAGED. I told the delivery reps. that I did not want the damaged delivery, and to take it back.
They REFUSED because they had "already [hastily] opened the delivery items up" from the packaging.
I contacted the items' manufacturer. They told me that the delivery reps. SHOULD HAVE taken back the unit, no matter if it were opened or not and that their refusal was WRONG.
After more phone calls, I still did not receive any call back.
I personally DROVE to their warehouse/office in Stoughton, MA.
The owner/manager seemed extremely surprised to see me and couldn't answer as to why all of my calls weren't being returned.
The pickup was finally scheduled. The time frame was scheduled from 2 PM to 6 PM. I was told that the truck would arrive closer to the 6 PM side.
I DID NOT receive a call until approx. 7:15 PM from a delivery rep. This rep. stated that they would be there "shortly".
At approx. 8 PM, TWO WHOLE HOURS after the latest scheduled pickup time, the truck showed up.
Apparently they knew they were going to be very late and NEVER bothered to contact me.
This report was posted on Ripoff Report on 10/16/2010 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-England-Retail-Express-Inc/Stoughton-Massachusetts-02072/New-England-Retail-Express-Inc-Terrible-Communication-and-Service-Deceitful-Practices-651688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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