• Report: #682036

Complaint Review: New Horizons Computer Learning Center

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  • Submitted: Thu, January 13, 2011
  • Updated: Fri, January 14, 2011

  • Reported By: Jami — Milwaukee Wisconsin United States of America
New Horizons Computer Learning Center
2100 Mayfair Rd. Milwaukee, WI Ste. 204 Wauwatosa, Wisconsin United States of America

New Horizons Computer Learning Center New Horizons Scam Artists Wauwatosa, Wisconsin

*UPDATE Employee: New Horizons Computer Learning Centers are locally owned

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I was contacted by Matt Balkum from New Horizons at my job a few months before I was laid off. He said that he heard that we were losing our jobs due toa plant closure and that our Trade Act Reassistance funding would pay for continuing education at New Horizons. He asked if I had any microsoft certifications and whether I was interested in obtaining the new MCITP certification. He assured me that my $15,000 tuition reimbursement would cover all of the training and testing that was required to obtain this certification as well as a SQL DBA certification.He also indicated thatupon completion of the coursework at New Horizons, credits would be accumulated and could transfer to a universityfor Bachelors degree credit. I met with Mr. Balkum as well as Rupert Rangel to discuss the classes, fees and potential for obtaining the certifications. I obtained the paperwork and had Mr. Balkum fax the information to my TRA Coordinator. Amazingly enough, the funding request was for $14,950. Which was approved and I began receiving class schedules. My first class was an indication of things to come. I understood that I would be watching videos, doing in class exercises after each chapter. What I didn't know was that my instructor BinBin Zhang didn't have a clue about the information that I was learning. Any problems or concerns that I had, he indicated repeatedly that he had no idea. I addressed these concerns with Mr. Balkum and I was referred to Rick Fischer who was at another New Horizons location. We discussed some of the questions and problems that I had over the phone the next day.This was a huge red flag to me, but I continued on. I finished my first week of videos and in class exercises. Upon attending my second week of classes, with Rick Fischer, I had a family emergency and had to leave. I emailed Matt and told hime that I would have to reschedule the current class. While studying the material that I had from the previous week, I realized that I was in no way ready to test on this material and that I wouldn't be for quite some time. Although I am a 15 year I.T. Professional, I was studying all new concepts - Server 2008. Something that I had never worked with before. When I indicated this issue to Mr. Balkum and asked if it was possible to get my MCSE as opposed to my MCITP, I was told that they didn't offer this certification any more. At this point I felt trapped, struggling to a brand new operating system and some of the concepts. I took a break from classes and talked with my TRA coordinator. Both of us tried to get a partial refund. I was told that since I had attended the one class, my funding was no longer able to be refunded. New Horizons is a rip off! Do the research! Take your training and education funding to a more reputable place!


This report was posted on Ripoff Report on 01/13/2011 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-Horizons-Computer-Learning-Center/Wauwatosa-Wisconsin-53226/New-Horizons-Computer-Learning-Center-New-Horizons-Scam-Artists-Wauwatosa-Wisconsin-682036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

New Horizons Computer Learning Centers are locally owned

AUTHOR: New Horizons- Michigan - (United States of America)

Hello Jami,

I work for New Horizons Computer Learning Centers and would like to address a few issues. I am not part of the same group of centers you had experience with, our centers are franchised and therefore I can not assist you with repayment of funds.

I simply wish to rebuttal the comments of "Do the research" and "Take your training and education funding ot a more reputable place"

Mr. Fischer is correct with stating the MCSE is a retired certification. The certification that took its place is Microsoft Certified Technology Specialist- MCTS.

The Microsoft Certified Technology Specialist (MCTS) certification is the foundation of Windows Server 2008 certifications and a prerequisite for earning the MCITP on Windows Server 2008 certification. Earn all three MCTS certifications to show your breadth of expertise across different products, or pursue just one certification.

Use the following to identify the certification that best fits your current role and career goals.

MCTS-Windows Server 2008 Active Directory Configuration-You workor plan to workwith Active Directory and Directory Services, Active Directory server roles, certificate management, and Group Policy.

MCTS-Windows Server 2008 Network Infrastructure Configuration-You workor plan to workwith IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services.

MCTS-Windows Server 2008 Applications Infrastructure Configuration-You workor plan to workwith Windows deployment services, terminal services, Web services, and media services.

My reccommendation is to select one of these three certification paths and pursue this direction.

We pride our relationships with our customers which is why I have reached out to you today, with no gain in any direction directly for my franchise. Your monies are not gone and you can still receive the training you or the Trade Act paid for.

Our instructors specialize in integrated learning models that increase knowledge retention and the ability to apply what is learned on the job. Some of these instructors could see up to a hundred students each and every month and teach up to 4 different courses per month. Therefore, time does not allow an instructor to make sure every student is able to grasp all the material- the weight of the learning is on the shoulders of you as the student with both in class and out of class studying. Which Mr. Balkum should of addressed prior to starting any training.

New Horizons has a 6 month retakeguarantee that will help if upon completion of a course you feel that you are not ready to take the exam, you are allowed to take the course again for free.

I hope this provided some clarification and direction for you next steps with your training.

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