- Report: #803627
Report - Rebuttal - Arbitrate
Complaint Review: New IT, Ltd
New IT, LtdInternet United States of America
New IT, Ltd Theft by stealth account charges PayPal Internet
*REBUTTAL Owner of company: It is not New IT Ltd
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I contacted Pay Pal who initiated an investigation, but couldn't tell me much about who was charging my account.
When I contacted New IT, they first told me that I had "subscribed" a year ago, which I never did. The first time I became aware of their service was when someone sent me a file to download using their application. They stated that their "terms and conditions" authorized them to charge my account. I consider this to be either a stealth charge or outright theft and the fact that I never received any sort of confirmation of payments made suggests that hidden subscriptions are the center of gravity for their business model.
They finally issued me a partial refund for the final two months of "service," even though I'd never actually used the service over the previous year (I didn't even purchase my smartphone until a month and half after the subscription began). I told them I wanted a full refund. Their answer was that they "can't."
This company does not employ an ethical business model or practice. At best, they prey on unsuspecting "subscribers." At worst, they're stealing money through hidden account charges.
This report was posted on Ripoff Report on 12/01/2011 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-IT-Ltd/internet/New-IT-Ltd-Theft-by-stealth-account-charges-PayPal-Internet-803627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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