• Report: #1035089

Complaint Review: New Jersey Gas & Electric

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  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013

  • Reported By: faris — Paramus New Jersey
New Jersey Gas & Electric
1 bridge plaza 2nd floor Fort Lee, New Jersey United States of America

New Jersey Gas & Electric To pay more for utility ( Gas & Electric ) Fort Lee , New Jersey

*Consumer Suggestion: Customer Issue Resolved

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I signed up with NJG&E last year  they promised me that I should be able to save money every month over PSE&G, the local utility company i end up paying more over  $200 . The first  6 month  was fine like 5% less then PSE& G  after that I see the bill almost like PSE&G    +/_ $1  this for 3 month ,I call the company to ask about the saveing  the answer you will see it next month in November the bill came more then PSE&G  like 20%  more  when I call they said the Gas and electric went up , So if you want to pay more for Utility you should  stay or switch to this company  .I cancel with this company in January it take  3 month to switch the service    .

This report was posted on Ripoff Report on 03/15/2013 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/New-Jersey-Gas-Electric/Fort-Lee-New-Jersey-07024/New-Jersey-Gas-Electric-To-pay-more-for-utility-Gas-Electric-Fort-Lee-New-1035089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Customer Issue Resolved

AUTHOR: U.S. Gas & Electric - ()

New Jersey Gas & Electric ("NJG&E") contacted the author of this posting on March 8, 2013, regarding the complaint that he filed concerning the rates associated with his natural gas and electric accounts.  We train our representatives to be very clear about NJG&E and the programs we offer.  All of our representatives are monitored to ensure that they present the program accurately and to ensure that they identify the company as NJG&E.

 During our conversation with the complainant, NJG&E informed him that we conducted research of our records and determined that on November 15, 2011, a NJG&E representative contacted the complainant and presented him with NJG&E’s variable rate program, which is a variable rate that fluctuates monthly and is not guaranteed to be lower than the utility on a monthly basis, for the complainant’s energy accounts. During this call, the complainant agreed to enroll his natural gas and electric accounts with NJG&E and proceeded with the Third Party Verification ("TPV") to finalize his enrollment.  The complainant stated in the TPV that he was the individual authorized to enroll the energy accounts with NJG&E. In addition, during the TPV, the complainant acknowledged that he understood that NJG&E is not the utility, or affiliated with the utility company, but is a licensed energy supplier in his area.

 Moreover, we confirmed with the complainant that he was enrolling with NJG&E, explained the product terms, the effective date and the rescission period - once again, the complainant stated that he understood and agreed.  Additionally, a welcome package was mailed to the complainant on November 17, 2011, for his energy accounts, which summarized the variable rate program the complainant had enrolled into, along with our terms and conditions. 

 On January 7, 2013, we received notification from the utility that the complainant’s natural gas and electric accounts had been cancelled with NJG&E.  We have confirmed that the complainant’s energy accounts have been cancelled; his electric account was returned to the utility on January 26, 2013, and his natural gas account was returned to the utility on March 27, 2013.  Please be advised that NJG&E does not control when a customer’s account is returned to the utility and that these dates were provided to NJG&E by the utility.  We advised the complainant to contact the utility to see if they could expedite the return of his natural gas account to them, if he so desired.

 Although the complainant’s energy accounts were enrolled in our variable rate program, which is a month to month variable rate that fluctuates and is not guaranteed to be lower than the utility; NJG&E conducted an account analysis of the complainant’s electric and natural gas accounts.  We have compared NJG&E's rates with the utility's rates and found that the complainant saved money with NJG&E compared to what he would have paid with the utility since he began receiving electric supply from NJG&E.  Furthermore, in regards to the complainant’s electric and gas accounts, NJG&E honored its commitment to the complainant and sent a rebate check to the complainant, as specified at the time of enrollment, for a portion of his electric and natural gas accounts’ highest month’s supply charge.

 We regret any inconvenience that the complainant may have experienced.  NJG&E prides itself on our sales and customer service teams and the ongoing training that we provide.  We will continue to monitor our sales and customer service teams to maintain the quality of our customer sales and service calls and the resolutions that we provide to our customers.

 NJG&E has upheld its contractual obligations and considers this matter closed. 

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