I am an animal lover in Sea Bright, NJ, and I decided to adopt a new puppy. I was looking for a companion for one of my animals, and I saw this adorable little puppy online, and called to ask about her. The company, NJ Maltese Breeders, was initially very responsive, and assured me that this puppy was only 3 lbs and that she should be able ship to me in 2-3 days.
I was in for a surprise. The puppy was much larger and did not arrive for nine days. Instead of picking up the little angel who matched the photograph, I was delivered a Miss Piggy version of the puppy, who was nearly twice her size. This dog was much too large for a companion for my other dog, and my cats are small, and they were afraid of her too.
I tried to contact NJ Maltese Breeders for 24 hours via email and phone, with no response. I was able to return the dog, with persistence, nagging, complaining, and commitment. I put her on a plane back to the breeder without an approval for a refund, as I could not keep this dog. It was a very stressful weekend ordeal, not to mention costly. Dealing with an online adoption company is much more difficult than it appears at the outset.
In this case, the online adoption company represents many different breeders, and it seems that the effort to make the sale of the dog includes telling small fibs just to make the sale.
Finally, the company would not agree to a refund. They insisted the only way was a replacement puppy. I refused to do this again. I threatened to put out a press release on the story, wrote one and sent it to them, and they then agreed to refund my $1500. I was still out the shipping costs of $400, and other costs of $200 for transportation back and forth to the airport and other incidentals.
They are just a marketing company that wants to place pets. They misrepresent the facts, and the person adopting the pet gets the short end of the deal. Beware of online adoptions. I will never do it again. I was lucky. I was almost out $2000. I am a tough business woman who negotiates well, and these folks made me tired. Stay away from them. I recommend staying local for your pet needs. I learned my lesson.