- Report: #619011
Report - Rebuttal - Arbitrate
Complaint Review: New Planet Moving % Storage
New Planet Moving % Storage4420 Andrews St ste C Las Vegas, Nevada United States of America
New Planet Moving % Storage Awful, cheating LIARS Las Vegas, Nevada
*Author of original report: Resolved
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So I hired New Planet Moving and Storage after my wife and I both spoke with Leslie on the telephone about the reviews that they had received. I was concerned because there had been some very horrible ones but I decided to give them a chance. So moving day comes and they show up about 2 hours and 30 minutes late. The day started with a rather akward moment as a mover named Max with a heavy Russian sounding accent decided to open my wifes middle dresser drawer. There were a few items left in the drawer that we wanted to move, mainly my wifes underwear and bras. Instead of asking if we wanted to pack them in the dresser the decided to just reach in and start picking up the underwear and bras just holding them in his hands while he spoke to my wife. I'm sorry but that is not appropriate.
From there on out the day went fairly uneventful though. Fairly close to the end of the move Max came to my wife and I and explained how much cubic footage we had on the truck and explained there was a good chance that we were over our estimated weight. He explained again after calling his office that it would be $ 0.79/lb, yes seventy nine cents per pound for every pound over our estimated weight. My wife and I were completely fine with that as we had signed the contract for services at the price expecting that if we went over we would have to pay more. So the movers load the rest of the stuff on the truck and get ready to go. They said the only moving station they could use was over 30 miles away, when I live in the middle of Phoenix so I knew this much to be untrue but I figured not a problem and got a copy of the weight information from before they picked up to include the time and date stamp from the weigh ticket.
Well after two days of calling and trying to get the weight of our goods I finally got ahold of Joe from dispatch. He was kind enough to inform us that ouR goods were 500lbs. over the estimated weight. My wife and I were completely prepared to pay the extra money that would be required, no questions asked. For those that do not want to do the math that comes to an additional $395.00. You can imagine my suprise when Joe tells me it was going to be an additional $916.00 over the contract price for our 500 lbs. He then tried to go on about how we used more space than we though and we had more items than our estimate, which we did. And we spoke with Leslie about how we were not really sure on how much it would actually be, and that our stuff was very light. (We knew that for those that are wondering because we had moved with a different moving company less than 1 year before this move.) Leslie's response was the exact same as the mover's comments, you will have to pay the $0.79/lb for anything over your estimated weight. So of course we said we were not going to pay that. Joe said he would talk with Leslie because she should have had some kind of management override to even book our job, let alone send out and process contracts. Joe eventually told me later that day about seven phone calls later with no success at reaching him that the owner had our contract and paperwork and would be calling us on Friday.
Well here I sit today on the following THURSDAY and I finally get Joe to get on the phone with me. He decides to let me know that the owner was kind enough to knock $300 off the price that Joe decided we should pay. At this point I of course am completely livid and explain, or at least try to explain that I will be contacting the Nevada Attorney General and the Nevada Transportation Authority. His response to that is to call me a liar about what we had for good to be shipped and to tell me they have been in business for 10 years and he isn't scared of me. Then he let me know he would be telling the manager to take back the discount he offered and to have our lawyer contact them. Please take my advice...STAY AWAY!!!!!!!!
This report was posted on Ripoff Report on 06/30/2010 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-Planet-Moving-Storage/Las-Vegas-Nevada-89081/New-Planet-Moving-Storage-Awful-cheating-LIARS-Las-Vegas-Nevada-619011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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