- Report: #944403
Report - Rebuttal - Arbitrate
Complaint Review: New Vitality
New Vitality260 SMITH STREET FARMINGDALE, New York United States of America
New Vitality I asked to be taken off of the auto ship program in June and rec'd the product in July, I had to return the package at my own expense and they would not reimburse me for the postage and insurance...th once enrolled into the auto ship program, the only way out was to cancel my card FARMINGDALE, New York
*UPDATE Employee: New Vitality
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I rec'd a refund that did not include the shipping and insurance. Just today (9/20), I noticed that there was a charge for another order. I explained to New Vitality what happened and they said that they would refund the order upon receipt of the product and quickly got off the phone. So they now get to hold my money again. I cancelled the credit card that was used and will insist send me a check.
This report was posted on Ripoff Report on 09/20/2012 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/New-Vitality/FARMINGDALE-New-York-11735/New-Vitality-I-asked-to-be-taken-off-of-the-auto-ship-program-in-June-and-recd-the-produc-944403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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