• Report: #942941

Complaint Review: New Vitality

  • Submitted: Tue, September 18, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: Nancy Howard — Post Falls Idaho United States of America
New Vitality
Internet United States of America

New Vitality Unable to contact anyone to cancel as advised when placing order for free sample Internet

*UPDATE Employee: New Vitality

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When I called to ask for a free sample, as promised on TV Ad, I said I did not want ongoing delivery and charges and was told to contact customer care @New Vitality.com. to cancel.  I been unable to get through to a live person to cancel.  I have called four phone numbers many times and get only taped answers.

This report was posted on Ripoff Report on 09/18/2012 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-Vitality/internet/New-Vitality-Unable-to-contact-anyone-to-cancel-as-advised-when-placing-order-for-free-sa-942941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Nancy,

Per your complaint, we were able to locate your account and cancel your participation from our Preferred Customer Program.

Also, we had one of our Customer Service Representative call and on September 18, 2012 confirming the cancelation.All our packages include invoices stating if the customer is on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order. You can also contact us via email or standard mail.

We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1383 for a customer service Supervisor and we will be more than happy to help you.  

Thank you.
Customer Service
Farmingdale New York
United States
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