- Report: #1052620
Report - Rebuttal - Arbitrate
Complaint Review: New York State Department of Motor Vehicles
New York State Department of Motor Vehicles6 Empire State Plaza Albany, New York USA
New York State Department of Motor Vehicles aka NYSDMV Unjust Illegal Registration Suspension and Vehicle Impound Albany New York
*General Comment: im sorry to hear this but...
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We changed auto insurance carriers to benefit from an insurance premium discount with our new Home Owners insurance carrier.
We were very careful to not cancel the old coverage until the new coverage was in place. Mid September we received a letter dated 9/12/2012 from the DMV stating they required evidence that there was no lapse in coverage on one of our 2 vehicles.
My husband responded using their online system and followed up with the new carrier to make sure they made the proper notifications to the DMV. Because the issue arose with only one vehicle we were certain it was a DMV error and now that we supplied them with the necessary documentation the matter would be cleared.
We were pulled over at a check point. Long story short we learned that our registration was cancelled and our vehicle was impounded.
We gathered all of our documents proving that there was no lapse in coverage and that we complied with the DMV's first and only letter. We picked up our second vehicle and drove out to the DMV to resolve the matter immediately seeing as it is costing us $75 a day at the impound.
It was explained to us that our new carrier failed to "electronically" confirm our coverage. A matter that takes anywhere from 24 to 72 hours to rectify. It was acknowledged that we were not at fault but told that there was nothing they could do for us despite the fact that we had our paperwork in order.
However, paying a $220 fine renders this supremely necessary electronic insurance verification unnecessary and we would then be able to obtain a new registration and then claim our vehicle from impound. This is a lawful practice? Seizing a citizens vehicle and holding it hostage because of an inefficient faulty system.
That's not even the whole of it. When I asked why my license was not suspended because I could not understand why I never received another letter from the DMV. I was told that the lapse in coverage was not long enough to warrant a license suspension. In short, the DMV has my insurance information, they know I have insurance. They should! My husband has another vehicle registered under his name.
These practices must stop.
1. The DMV should be required to issue a minimum of 2 written warnings and a 30 day notice before suspending a vehicles registration.
2. If the DMV is incapable of instantly resolving clerical errors citizens should not have to pay additional monies for the time they need to fix an issue. (ie. daily impound fees)
3. Do not tell me that the best way to confirm or verify insurance coverage is through a system no one has any control over. A telephone call should suffice...it always has in the past. At least give us the option to obtain a notarized letter on company letter head or something.
Do you realize that as middle class homeowners in the state of NY a third of our income is taken by taxes? A third! As in our government takes one out of every three dollars we earn. Yet we are expected to do the leg work for government agencies such as the DMV who have the authority to take possession of a vehicle we paid for. It's extortion...it really is.
This report was posted on Ripoff Report on 05/21/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-York-State-Department-of-Motor-Vehicles/Albany-New-York-12228/New-York-State-Department-of-Motor-Vehicles-aka-NYSDMV-Unjust-Illegal-Registration-Suspen-1052620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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