i HAVE HAD THE WORST EXPERIENCE DEALING WITH THIS COMPANY. DO NOT USE THIS COMPANY!!!! New Way Moving is the utmost unprofessional, rude, inattentive, worst company I have ever dealt with in my life. I called to set up the pick up for my car on a wednesday and spoke with Robert. he REASSURED me that my car would be picked up no later than friday as I emphasized to him that I will need my car as soon as possible because I did not want to spend money renting a car. I look at the contract online before I sign it electronically and it says that the transport date is for the 14th. Thats completely unacceptable because I need my car by the end of the following week.
I call Robert back before signing it to ask him about the date and he tells me thats just standard for the contract, not to worry because my car will be picked up by friday at the latest. So Friday comes along and my car does not get picked up.I don't understand how a car shipping company would tell someone a specific date with reassurance and lie about it blatantly. So monday comes around and tuesday and my car is still not picked up. I was very frustrated by this because I know that when my car gets picked up it will take 5-6 business days to arrive.
I call Robert and all the sudden he can't be reached the entire week. I left messages and he never returned my calls. EVER. I get through to dispatch and the woman on the phone continually tells me that she's working on getting a driver assigned to my vehicle and never gets it done. I ask her if I can get through to Robert and she says he's on the phone and that she can help me. I ask her to relay the message that I would like to speak with him and still, no call back. At this point she knows who I am when I call and is very rude, inconsiderate to my situation of not having a car 2 WEEKS AFTER I PUT DOWN MY DEPOSIT AND MADE MY ORDER.
Today, September 19th marks two weeks that my car has not moved from the spot it has been parked for two weeks. 12 days after the date I was told it would be transported. So to put everything together, one worker lied to me about the pickup date and then refuses to pick up my calls as my sales rep and refuses to return my call so that we can discuss the situation, the woman that works dispatch (and apparently customer service as well) is inconsiderate, talks over me whenever I want to explain why I'm calling, and tells me there is no reason for me to speak with my sales rep about the conversation that he and I had personally on the phone.
I highly regret going through New Way Moving company and anybody that wants professional moving services without a headache and on time, especially for a vehicle. DO NOT USE THIS COMPANY. I repeat, DO NOT USE THIS COMPANY. Worst experience of my life with a business.