- Report: #922255
Report - Rebuttal - Arbitrate
Complaint Review: NewEgg
NewEgg NewEgg.com They got all my money and left me with a useless processor www.newegg.com, Internet
*UPDATE Employee: Newegg Support
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After several days, my son convinced me to buy the correct processor from NewEgg (another $300) while waiting to get in touch to exchange the one ordered in error. Today he finally got thru on the phone. He spoke to at least 4 people who said essentially, "tough luck, dummy. The policy is to exchange only defective merchandise for the exact same item." He explained that he did not WANT another of the same item - and we had already spent another $300 for the replacement. Again. Too bad.
I cannot believe we are the first people to accidentally order the wrong part. Why can't they take back something that hasn't even been opened? If I bring home shoes that don't fit, I can return them as long as they aren't used. You can better believe NewEgg is not getting any more of my business. And my son wants to build PC's to sell to his friends. Too bad. I will take my several thousand dollars a year of business elsewhere. (((competitor's name redacted))) has been much better to us.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 08/03/2012 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/NewEgg/internet/NewEgg-NewEggcom-They-got-all-my-money-and-left-me-with-a-useless-processor-wwwneweggco-922255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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