• Report: #922255

Complaint Review: NewEgg

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  • Submitted: Fri, August 03, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: FPC — Frederick Maryland United States of America
NewEgg
Internet United States of America

NewEgg NewEgg.com They got all my money and left me with a useless processor www.newegg.com, Internet

*UPDATE Employee: Newegg Support

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About 3 weeks ago, my son started building a computer - his second in a couple months.  We ordered $700 in parts from NewEgg.  $300+ went to an Intel Core i7processor.  When the pieces arrived and he laid out the parts to assemble, he realized that the processor did not have a fan.  We attempted to email and call, but either got busy signals or no response. 

After several days, my son convinced me to buy the correct processor from NewEgg (another $300) while waiting to get in touch to exchange the one ordered in error.  Today he finally got thru on the phone.  He spoke to at least 4 people who said essentially, "tough luck, dummy.  The policy is to exchange only defective merchandise for the exact same item."  He explained that he did not WANT another of the same item - and we had  already spent another $300 for the replacement.  Again. Too bad.

I cannot believe we are the first people to accidentally order the wrong part.  Why can't they take back something that hasn't even been opened?   If I bring home shoes that don't fit, I can return them as long as they aren't used. You can better believe NewEgg is not getting any more of my business.  And my son wants to build PC's to sell to his friends.  Too bad.  I will take my several thousand dollars a year of business elsewhere.  (((competitor's name redacted))) has been much better to us.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 08/03/2012 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/NewEgg/internet/NewEgg-NewEggcom-They-got-all-my-money-and-left-me-with-a-useless-processor-wwwneweggco-922255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Newegg Support

AUTHOR: Newegg Support - (USA)

Dear FPC,

We are sorry to hear about the issue you are having with returning a CPU back to us. Please kindly note that all items do have their own return policy which is outlined on the product page of each item. Our return policies vary and may include a non-refundable policy on select items. However, you have indicated that this item has not been opened and we will be glad to look into this further. Please email us at PublicImage@Newegg.com with your order number so that we can access your information. In addition, we will be more than happy to look into our email and phone records so that we can prevent any form of inconvenience in the future. Thank you for your time and we look forward to assisting you. Have a great day. 

Newegg Support 
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