- Report: #1136656
Report - Rebuttal - Arbitrate
Complaint Review: NewEgg.com
NewEgg.com | Fraudulent Website Account and Billing Practices. Website designed to hide account details, due dates and interest charges to confuse customers. La Puente CA
*Author of original report: NewEgg.com Still Scamming a denying their fraudulent activities
*Author of original report: Newegg.com Fraudulent Online Account Practices
*UPDATE Employee: Thank you for your feedback
*UPDATE Employee: Please Contact Preferred Account
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On NewEgg.com preferred account page, the balances are hidden intentionally to mislead customers. The page is designed so that you do not know when your payments are due or the pending interest charges. There are no interest charges listed. You have to browse the website to find the dates and interest charges that will apply to your payments and the cutoff dates. This is Newegg.com newest modern day rip-off tactics.
When I made my purchases, I did them all together and verified that the due dates where all the same.
What Newegg does is to stop sending billing statements, and will occasionally send you emails about billing. While this whole process comes across as normal, it is design to cause confusion because when you log into their website, the interest rates and due dates are hidden.
I was a victim of this fraud and when I called the company to complain, I was informed that I had to send a fax to their corporate office. [continued below]....
This corporate office has no phone number, you are told to send a fax, no one responded to my fax and when I called Newegg, the customer services was extremely rude and unprofessional, these people (so called reps) are the worse scum of the earth.
While Newegg.com may appear to have good deals and prices, they are the valley of death, as soon as you buy anything, they will instantly bill you and rush to mail you the product which makes it impossible to cancel or modify your order. Newegg is the symbol of rip-off tactics and fraud.
Paying a low price is a way to lure you in, these people care about one thing only, getting my money, and when they did, no one tried to help. To conclude, I paid the interest charge, no one returned my call or answered my fax, the fax is simply a way to get you away from the reps. Stay away from Newegg because you will pay more in the end.
This report was posted on Ripoff Report on 04/05/2014 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/NewEggcom/internet/NewEggcom-Fraudulent-Website-Account-and-Billing-Practices-Website-designed-to-hide-a-1136656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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