• Report: #883685

Complaint Review: NewEgg.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, May 16, 2012
  • Updated: Sat, August 18, 2012

  • Reported By: rfm — United States of America
NewEgg.com
Internet United States of America

NewEgg.com Identity Theft Supporters, Internet

*Consumer Suggestion: Who is to blame?

*Consumer Suggestion: Should be careful about where he uses his card

*Consumer Comment: Not likely, Mocha

*Consumer Comment: Wrong guy

*Consumer Comment: Misdirected anger

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This morning my wife went to check our Bank Balance and found out that there was a $379.99 pending charge.  I called the bank to see where this charge was made and I was informed that it was from NEWEGG.COM.  I had never heard of this company.  I called them to see what was charged and was told it was a Toshiba Laptop/Netbook.  I never charged this and never purchased this so somehow they were able to get my debit card info and make a fraudulent transaction.  I am glad we cought it today and it did not go through but we have to deal with the inconvienience of getting a new debit card and make sure there have been no other charges.  So becareful of these guys.

This report was posted on Ripoff Report on 05/16/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/NewEggcom/internet/NewEggcom-Identity-Theft-Supporters-Internet-883685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on NewEgg.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Who is to blame?

AUTHOR: Dragoon Dragon - (United States of America)

Ok since we already have 8 cents put in on this, I will add my 2 cents. What is true is that there is a  charge to your account for a laptop. You claim it was not you who made the purchase. You claim you do not know of newegg.com.

What is false is that you can not provide any information that newegg.com are the people responsible for stealing your card information. You can not prove if me or anyone else who is making a rebuttal or could you prove the billions of people online had no connection with using your debit card.

This is what the law is for. What you have done is contact your card company and disputed the charge which you did. What you did was blame a company for selling a product to what they assumed was the legal card holder. What is not stated which I assume shouldn't have taken long, was they should have reimbursed you for the money that was spent. If not, confirm the what is the delay and may result in the need of further legal action.

This part I have personal seen from my jobs in retail that I feel it will be a wake up call you a few people who can grasp the truth. This may not be this person but first response I have to any situation like this is how secure do you make your cards? All my cards have see ID on the back so no one can forge my signature. I never give my credit card to anybody and that includes family, friends, etc. What I do see from my jobs is that people give their cards out to just about anybody and they wonder why they have extra charges. People get so careless with their cards by leaving them at gas pumps. Not only do these people take little steps from protecting their cards, but employees don't do simple checks either. Even the people that do checks get yelled at but what can be assumed as criminals, but also card owners for trying to prove who you are who you say you are.

My advice to you, start taking better protection of your money. When you give your card out, follow the card. If they take the card away from your vision, you might as well give them all your money. Follow the instructions on the card. All my cards say sign the card but I put down see ID. Nothing says who one is better then an ID. For over the phone or online orders, verifying who one is much harder of a concept to do. But all items need a place for them to go and law can find out who made an illegal purchase. The best response I can give for this is keep track of your purchases. If you don't know, it is for a reason.
Respond to this report!
What's this?

#2 Consumer Suggestion

Should be careful about where he uses his card

AUTHOR: Irritated-Consumer - (USA)

Most people, that I see run into these kinds of issues, need to understand that their credit card information can be obtained a variety of ways. The best thing to do is watch your bank accounts, if you see charges you don't understand, contact your bank, and change your passwords, etc.

Another thing is, if they use the credit card on the computer, their computer could have been infected with a keylogger and it logged all the information he's typed in (credit card number, cvv, expiration date, address, name, date of birth, social security number, etc.). There are just too many variables, shame on the person for trying to blame NewEgg. They are a very good company, very helpful, and have a great business practice.
Respond to this report!
What's this?

#3 Consumer Comment

Not likely, Mocha

AUTHOR: Flynrider - (USA)

" Anyway, the site should be able to find where the thief is living because the thief needs to enter an address for the item to be sent to. If you could check that with the site, you might be surprised that maybe someone in your house used it... "

  No doubt that Newegg probably has shipping info for the laptop, but they're not likely to give that information to the OP.    Once it has been identified as a fraudulent transaction, the credit card holder is out of the loop.  He/she will be reimburssed by the CC company.   The investigation into the fraud is between the CC company and the merchant.   The merchant rarely gives out any transaction details to the legitimate cardholder if fraud is suspected.

Respond to this report!
What's this?

#4 Consumer Comment

Wrong guy

AUTHOR: MochaG - (United States of America)

You are accusing the wrong guy. It is not newegg (the website) that stole your identity, but the person who used your card info to buy the laptop on the website. Have you ever use your card to buy anything online? It sounds like you don't because you do not even know what info a website would request for a card payment. Anyway, the site should be able to find where the thief is living because the thief needs to enter an address for the item to be sent to. If you could check that with the site, you might be surprised that maybe someone in your house used it...
Respond to this report!
What's this?

#5 Consumer Comment

Misdirected anger

AUTHOR: Robert - (U.S.A.)

 I never charged this and never purchased this so somehow they were able to get my debit card info and make a fraudulent transaction.
- This company did not just pick a bunch of numbers at random to make a charge.  They got your card information because someone was using it to make a purchase.   With any Internet site you only need some basic information to make a charge.  This includes the Number, Expiration Date, and depending on the method of authorization the Security Code from the card and/or your Billing Address(mainly Zip Code).  If what is entered in matches what your bank has on file the charge will go through.

As inconvenient as it is, what happened is exactly what should have happened.  You reported it and the charge was removed.  You need to think how someone could have gotten your card information.  Because if they have this one it is possible that they have more.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
decisions