- Report: #313797
Report - Rebuttal - Arbitrate
Complaint Review: NewSub Magazine Services LLC - Synapse Group, Inc.
NewSub Magazine Services LLC - Synapse Group, Inc.225 High Ridge Road - East Building Stamford,, Connecticut U.S.A.
NewSub Magazine Services LLC - Synapse Group, Inc. Failed to provide a name or contact of any kind to cancel my Magazine susbscription Stamford, Connecticut
*Consumer Suggestion: contact details to cancel subscription
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You will get a renewal notice after the first year, but not before the six months are up and your first credit card charge has been deducted.
I called the credit card issuer and they said they had no way of knowing who I was talking about before the charge was effectively posted on my account.
When I called the phone number listed : (203) 595-8255 as the main number, I was asked for the name of the party I wanted to talk to or leave a message. Since I did not know the name of whoever is in charge of cancellations I opted to leave a message. The problem is that I was requested to give the box number of the person I wanted to leave the message to. Which I just do not know. After three automatic requests for the box number the automatic responder told me that since I did not know who to leave the message the call was being terminated. "Please call back again when you have the number, good bye."
This is the message I left on their website after I was able to hunt them down on the internet.
This is my official notice to cancel the following subscriptions:
Martha Steward Living
Weight Watchers Magazine
These magazines subscriptions started about mid September of 2007 as a free six-month offer from my credit card 4418 4091 9705 2971 .
The subscriptions are in the name of Fred **** and the shipping address is: (((redacted))).
Please confirm the cancellation to my e-mail address: (((redacted)))
This is the answer I received:
Out of Office AutoReply: Subscription Cancellation
Sent: Sat 3/01/08 5:56 PM
This e-mail address is no longer active. Please direct all customer service questions or inquiries to: email@example.com or call 1-800-321-6247 where one of customer service representatives will be happy to assist you.
I called the number and was contacted by an automated female voice that requested yes or no answers to the questions she asked. Only the magazine titles had to be spoken.
The questions are so cleverly staged that instead of cancelling I agreed to continue the subscription for an additional year.
do you want to cancel the upcoming charge and process your new term?
The answer to this question is NO. I answered yes, had therefore agreed to an immediate charge of a one year subscription to the magazine I wanted to cancel.
Other Fictitious names used by this outfit:
BUDGET MARKETING, INC.
BUDGET MARKETING SERVICES, INC.
Keystome Marketing, Inc
Keystone Publishers Service
Publisher's Renewal Service
Synapse Group, Inc.
NewSub Magazine Services LLC
Beware of the free offers from this outfit!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 03/01/2008 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/NewSub-Magazine-Services-LLC-Synapse-Group-Inc/Stamford-Connecticut-06905/NewSub-Magazine-Services-LLC-Synapse-Group-Inc-Failed-to-provide-a-name-or-contact-of-313797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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