• Report: #782462

Complaint Review: Newdomainsites.com

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  • Submitted: Wed, September 28, 2011
  • Posted: Wed, September 28, 2011

  • Reported By: Joe — Sarasota Florida United States of America
Newdomainsites.com
Internet United States of America

Newdomainsites.com newdomainsites, godaddy.com, godaddy Deleted website, poor customer service, Charges $120 to Reactivate, Internet

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0Author 0Consumer 0Employee/Owner

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My bank had to issue me a new CC number due to a merchant being compromised.  I had a monthly subscription for webhosting from Newdomainsites.com and the charge did not process.  They sent me several emails to an old email account but did not attempt to call me.  A website is a pretty major deal to a business and before shutting it down and deleting the files a company should at least make a phone call.  I tried to see if they could bring my website back online but they said it would cost $150 to revive it from the back ups.  Which after talking to my web design company takes just a few clicks.  This is for a $4/mo hosting plan...they shut my site down and want to charge $150 because of $4.  

Customer service was rude and they are apparently too large to care about individual customers.  I told the customer service rep I wasn't happy about this and they should focus on customer service and give a courtesy call.  He said they know its an issue but don't do anything extra and they aren't even required to do anything.  I said I would make a complaint, he said "as long as you don't have 10 million friends like we have subscribers we'll be OK."  That just shows their attitude.

This report was posted on Ripoff Report on 09/28/2011 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newdomainsitescom/internet/Newdomainsitescom-newdomainsites-godaddycom-godaddy-Deleted-website-poor-customer-ser-782462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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