• Report: #1126300

Complaint Review: Newegg

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  • Submitted: Tue, February 25, 2014
  • Updated: Tue, February 25, 2014

  • Reported By: Steve — kent Washington
Newegg
, Select State/Province USA

Newegg Shipped wrong product, wont refund Internet

*Author of original report: Contacted Newegg again, same story

*UPDATE Employee: Please Contact Us

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I've been dealing with this since November and it doesn't look like there's going to be a resolution for me. I ordered a product off of Newegg which turned out to be from one of their market place merchants. It was a fraudulent ad. What I ordered and what was delivered was two completely different products. I contacted the merchant who refused to issue a refund. I contacted Newegg and their stance is I have to work with the merchant to resolve the issue.

I'm out ~$180.00 and have a product i have no use for and no help from Newegg. I'm telling everyone i know who shops online my experience. It's best to just shop from a company that cares about its customers.


This report was posted on Ripoff Report on 02/25/2014 01:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Newegg/Select-StateProvince/Newegg-Shipped-wrong-product-wont-refund-Internet-1126300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Contacted Newegg again, same story

AUTHOR: Steve - ()

 

I contacted Newegg like the above poster suggested and the result was the same as before, except it took more emails this time.

The seller committed fraud ( advertise one product, send me a completely different one and then removing the original offer) using Newegg's website. They then refused to issue me a full refund. Newegg still refuses to make the matter right, despite the evidence. Amazon has issued store credit to people who have been scammed by a market place sellers, but Newegg won't.

Don't waste your time with this company. They care more about the bottom line than customers.

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#2 UPDATE Employee

Please Contact Us

AUTHOR: Newegg_Support - ()

Dear Valued Customer,

We are very sorry to hear about your experience with us. While we encourage customers to contact the Marketplace seller to resolve a problem, Newegg is always there for you as well.

Please email us your account details to Wecare@newegg.com and refer this forum. We'll be happy to look into this and assist you in any way we can. 

We look forward to hearing from you.

Newegg Support

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