- Report: #964039
Report - Rebuttal - Arbitrate
Complaint Review: Newegg
Newegg9997 Rose Hills Road Whittier, California United States of America
Newegg Was told I could use my promotional card on my purchase and then they jack the price up Whittier, California
*Author of original report: Response from Newegg
*UPDATE Employee: Newegg Support
A week later I get the XBox and the gift card from Newegg. I log on to buy my computer, but now it is $200 more expensive. I contact the online support and explain that I attempted to buy the computer the previous week, but because of an error on their end I was unable to. They offered to take $25 off the price. I explain that this is unacceptable, that I was told the first time I could immediately use the card and then the second time that I could purchase the computer for the original price. I am now told that the promotion for the computer I wanted is over and all they can do is take $25 off. So, then I tell them I want to return the XBox and the gift card and am told I can return it, but I will have to pay a $75 fee! With so many tech companies out there vying for my money why be this way? I build my own computers. I maintain my own computers. You would have made a whole bunch more money from me if you had honored what you said you would instead of going for the quick buck.
The funny thing is that I also do the computer purchasing for my job and so in reality this has cost them approximately $15,000 since the incident.
This report was posted on Ripoff Report on 11/02/2012 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newegg/Whittier-California-90601/Newegg-Was-told-I-could-use-my-promotional-card-on-my-purchase-and-then-they-jack-the-pri-964039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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