Susan
  • Report: #1017815

Complaint Review: Newegg

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  • Submitted: Thu, February 21, 2013
  • Updated: Fri, February 22, 2013

  • Reported By: dtbr123 — cleveland Ohio United States of America
Newegg
9997 East Rose Hills Road, Whittier, CA 90601 Internet United States of America

Newegg Newegg, Inc. The forgotten newegg promise Internet

*Author of original report: Newegg took care of this

*Author of original report: remmidied

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I purchased an MSI GT70 0ND-491US $1900 laptop on the 6th of February with next day air.. Got it 2 days later. Drive was clicking but had no smart errors (still seen many drives have mechanical failure with no signs in SMART) Then by time I tried to pair my phone via bluetooth - it would not work either. So took necessary troubleshooting measures to find out that nothing would solve it. The final nail in the coffin was the intermittent touch-pad issue. I was then worried I made a bad choice in laptop and asked for resolve... Its now the 21st and I have no refund or laptop... and RMA status still shows as received (they are dragging their feet) And lets not forget that the mail in rebate expires on the 28th.... I practically begged for any one of the three - 1. Refund my money, 2. In store credit, 3. Just send me the laptop I next day aired 2 weeks ago and counting. They refused and just continue to drag their feet.

The best part is when you view your cart newegg shows a promise--- as follows NEWEGG PROMISE Satisfaction We guarantee total shopping satisfaction. Virtually all of Newegg.com's offerings are protected by a 30-day refund policy.

The policy in the cart is completely opposite of what I am experiencing and apparently having been a customer 10 years holds no weight.

This report was posted on Ripoff Report on 02/21/2013 04:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Newegg/internet/Newegg-Newegg-Inc-The-forgotten-newegg-promise-Internet-1017815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Newegg took care of this

AUTHOR: dtbr123 - (United States of America)

although it took a while, Newegg immediately took action and overnight-ed the laptop SOLVED / FIXED
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#2 Author of original report

remmidied

AUTHOR: dtbr123 - (United States of America)

although it took a while, Newegg immediately took action and overnight-ed the laptop SOLVED / FIXED
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