ED Magedson – Founder
Newegg9997 Rose Hills Rd., Whittier, CA 90601-1701 Internet USA
Newegg Rejected RMA on DOA motherboard Claimed User damage to motherboard as a reason to reject my exchange request. internet
I spent a little over $1900 dollars on parts for a Xeon System build. Most everything looked fine out of the box, but when I installed the motherboard, I got a nice little CATT LED lit red telling me that the board was dead. This is an ASUS Z9PE-D16/2L SSI EEB Server Motherboard with Dual Xeon LGA 2011 sockets. So I sent in the RMA request to swap out the motherboards -I just figure I got a bad one. It happens from time to time.
Now before I go any further. I am an IT Manager, and this build was for my own personal system. I've been a Comptia certified A+ service technician since 1996. I'm not a hobby pc builder --I do technology work for a living. Keep that in mind when you read the response their RMA department sent back about the board. And I quote:
"Motherboard was received with apparent end-user caused physical damage to CPU socket contact pins, received with signs of installation. [continued below]....
This report was posted on Ripoff Report on 05/10/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newegg/internet/Newegg-Rejected-RMA-on-DOA-motherboard-Claimed-User-damage-to-motherboard-as-a-reason-to-1049910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.