• Report: #1041341

Complaint Review: Newegg

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  • Submitted: Sat, April 06, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: Bullet — Los Angeles California
17708 Rowland St Industry, California 91745 Internet United States of America

Newegg Terrible, Ship DOA Item, Will Not Refund or Exchange Internet

*UPDATE Employee: DOA Tablet

*Consumer Comment: What about the manufacturer's warranty?

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Terrible, do not use at all unless you want to be ripped off.

I've ordered a lot of things from Newegg and never had a problem as everything worked I received and figured they were OK.  This was a big mistake.

As soon as I bought a tablet that was DOA as a gift for Christmas I got the the run around over and over again, and then they simply flat out refused to refund or exchange.  I'm sure this is fraud for shipping me defective material and not taking it back, but I would have to litigate to overcome this fraud.  Don't order from them unless you want to go through this.

Avoid at all costs unless you want to blow hundreds of dollars for a paperweight.   Hopefully someone with more legal resources closes this company down.

Avoid at all cost unless you want to be ripped off when they ship you a defective item.

This report was posted on Ripoff Report on 04/06/2013 10:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newegg/internet/Newegg-Terrible-Ship-DOA-Item-Will-Not-Refund-or-Exchange-Internet-1041341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

DOA Tablet

AUTHOR: Newegg Support - ()

Hello there, and thank you for bringing this matter to our attention. We sincerely apologize about any hardship or inconvenience that you may have experienced as a result of receiving an item that was DOA. 

We are more than happy to provide additional assistance.  Please email Wecare@newegg.com with your order number or account number, and we will be more than happy to look into this matter further.

Thank you again for your time and we look forward to hearing from you soon.

Newegg Support
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#2 Consumer Comment

What about the manufacturer's warranty?

AUTHOR: Brian - ()

Have you tried contacting the tablet's manufacturer?  It should be under warranty and they should replace it.
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