• Report: #1001931

Complaint Review: Newegg.com

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  • Submitted: Wed, January 23, 2013
  • Updated: Tue, February 05, 2013

  • Reported By: az1026 — Chandler Arizona USA
Newegg.com
9997 Rose Hills Road Whittier, California United States of America

Newegg.com Charges Restocking Fees For Items Returned New & Unopened Whittier, California

*Consumer Comment: It's Their Policy

*Consumer Suggestion: Seems like this Ken guy is some sort of patsy for Newegg

*Consumer Comment: I STILL don't work for Newegg.....

*Author of original report: Reread my Complaint

*Author of original report: NewEgg Agreed To Refund But Never Issued It

*UPDATE Employee: Newegg Support

*Consumer Comment: Nope, I don't work for Newegg....

*Author of original report: Dear Newegg Employee

*Consumer Suggestion: I readily found their return policy from the link on their homepage...

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Charged me a 15% restocking fee for returning memory that was never opened or used (still sealed in the original box).  There was no mention of the restocking fee when I placed the order.  When I complained, they refused to refund the fee.   This is nothing more than an attempt to profit from fees, as they incurred, at most, nominal costs in taking back unopened merchandise (certainly not the $20 they charged me).

Also beware that they charge an extra $3.99 for rush order processing, but all orders ship at the same time. 

This report was posted on Ripoff Report on 01/23/2013 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Neweggcom/Whittier-California-90601/Neweggcom-Charges-Restocking-Fees-For-Items-Returned-New-Unopened-Whittier-California-1001931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It's Their Policy

AUTHOR: Gabe1972 - ()

Just because you got charged a 15% restock, which they charge for anything returned that is your own fault for buying incorrectly, you get angry.  That's not a ripoff, that's you not liking the fact that they have to take the time to recieve the product back from you, open it, inspect it to make sure it wasn't opened, then cart it off back to the bin.  They have to pay people to do this you know.  It doesn't magically float back to it's bin all nice and tidy.  Pay attention next time to what you are buying and their return policy.  If you don't like it, don't buy it from them.  Sheesh.

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#2 Consumer Suggestion

Seems like this Ken guy is some sort of patsy for Newegg

AUTHOR: MattM - (United States of America)

Not very helpful and certainly doesn't inspire much confidence in the firm if they are paying someone to make comments on these sites. (I'm not saying they do, I just wonder why this Ken guy is trawling through ripoff report and posting on Newegg complaints)

Get a hobby Ken.
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#3 Consumer Comment

I STILL don't work for Newegg.....

AUTHOR: Ken - (USA)

and you're still an idiot who DIDN'T read the return policy.

Then when the company enforces the policy, YOU claim Ripoff...what a joke you are.

I don't think they'll miss you at all..Jerk.
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#4 Author of original report

Reread my Complaint

AUTHOR: az1026 - (USA)

NewEgg Employee Ken: 

Go back and re-read my complaint.  Regardless of whether I read the hidden policy or not, the policy is poor customer service and lacks any rational business justification.  Indeed, NewEgg makes more money when people return an item than if they keep it.  

Compare NewEgg's return policy with that at legitimate customer-service oriented businesses such as Amazon, Target, and Nordstrom's.

NewEgg has lost my business forever, and the business of those who research this company before buying.  There are better alternatives to NewEgg that are just as cheap and really care about their customers. 
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#5 Author of original report

NewEgg Agreed To Refund But Never Issued It

AUTHOR: az1026 - (USA)

NewEgg finally agreed to refund the 15% restocking charge, but it's been over a week and they never refunded my credit card.  I contacted them 4 times to follow up, but they ignored me each time.  
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#6 UPDATE Employee

Newegg Support

AUTHOR: Newegg Support - (USA)

Dear Az1026, 

We sincerely apologize for any inconvenience this situation has caused you. Please send us an email to WeCare@Newegg.com and we will gladly assist you. Although our policy does state a 15% restocking fee may be charged for an RMA, we understand situations will occur that require special attention. We look forward to hearing from you. Thank you for your time.

Newegg Support  
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#7 Consumer Comment

Nope, I don't work for Newegg....

AUTHOR: Ken - (USA)

"Dear Newegg EmployeeAUTHOR: az1026 - Chandler (USA)SUBMITTED: Wednesday, January 23, 2013POSTED: Wednesday, January 23, 2013

You must work at Newegg
if you believe charging 15% for returning an unused item, still sealed in the original box, is justifiable or rationally related to any actual costs they incurred.  These fees are a ripoff and have no business justification"

But I have learned to read return policies before ordering online...looks like YOU don't.

I do a lot of shopping on sites I trust to avoid problems like this. It also helps to be SURE you are ordering what you really want before hitting "submit order."

If it makes you feel better, you can believe I really work for Newegg. I've now been accused of working for over forty companies.  Better see why they're not paying me.

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#8 Author of original report

Dear Newegg Employee

AUTHOR: az1026 - (USA)

You must work at Newegg if you believe charging 15% for returning an unused item, still sealed in the original box, is justifiable or rationally related to any actual costs they incurred.  These fees are a ripoff and have no business justification.  
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#9 Consumer Suggestion

I readily found their return policy from the link on their homepage...

AUTHOR: Ken - (USA)

General Policy

These are Newegg.coms (Newegg, we or our) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx.Any return for a refund may be subject to a 15% restocking fee.Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:Any product not purchased from Newegg.comAny product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numberAny product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the productAny product from which the UPC code has been removed from its packagingAny product that exhibits physical damageAny product for which you have submitted a mail-in rebate

Guess you somehow missed this...go figure.
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