• Report: #927606

Complaint Review: Newegg.com

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  • Submitted: Wed, August 15, 2012
  • Updated: Fri, August 17, 2012

  • Reported By: milesfromu — Plainfield Indiana United States of America
Newegg.com
Internet United States of America

Newegg.com Newegg Misleading warranty advertising, unresponsive customer service Internet

*UPDATE Employee: XBox Warranty

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Newegg is the only Microsoft Xbox product retailer that registers the product with XBox and initiates the warranty when they receive it from the manufacturer instead of when it sells. This prevents Newegg customers from receiving a full 1-year warranty from the manufacturer on any Xbox product that is pruchased, though it is inferred prior to purchase. I purchased an Xbox and Kinect from Newegg and only received 60% (7 months) of the manufacturer warrant, even though most claims fall between months 10 and 12. Newegg's customer service is also very unresponsive. It took multiple efforts on my part over a two week period to receive any form of a response from Newegg on the warranty issue, only to be told "sorry, that is how it is". Shop elsewhere, save the money and the hassle!"

This report was posted on Ripoff Report on 08/15/2012 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Neweggcom/internet/Neweggcom-Newegg-Misleading-warranty-advertising-unresponsive-customer-service-Internet-927606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

XBox Warranty

AUTHOR: Newegg Support - (USA)

Dear Milesfromu, 

We apologize for any misunderstanding regarding your purchase and warranty information. Our records indicate a Newegg representative has reached out to you and is working with you toward a solution. We have confirmed with you that this product does in fact have the full warranty provided by the manufacturer. If you have any further questions regarding this incident please respond to our email or contact us directly at publicimage@newegg.com. Thank you for your time. 

-Newegg Support
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