- Report: #932855
Report - Rebuttal - Arbitrate
Complaint Review: Newegg.com
Newegg.com9997 Rose Hills Road Internet United States of America
Newegg.com Newegg Took my money, admitted to losing my item, refused to give me my money back, Internet
*UPDATE Employee: Newegg Support
Here's the fun part: the last rep I talked to said it's going to take a 7-10 business day "processing" followed by 3-5 more business days to actually "issue" me the refund and the CSR said I might have to wait even longer. This is especially funny since the first CSR said that it would only be 7-10 business days. Counting the week I waited for it to be sent, that's about a month of Newegg sitting on my money refusing to give me what I paid for or a refund. Newegg is holding my money hostage for something that is their fault, they acknowledge I don't have the projector and it isn't on its way. Their service has really gone downhill.
If you are lucky and never run into any snags, Newegg will be ok for you. However, they are not agile enough to handle anything that isn't a simple RMA. They are unresponsive and even phone support will do nothing but read scripts at you without really listening to your problem. It looks like I'm going to be out double the cost of the projector because I can't wait around until they feel like giving me my money back.
This report was posted on Ripoff Report on 08/26/2012 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neweggcom/internet/Neweggcom-Newegg-Took-my-money-admitted-to-losing-my-item-refused-to-give-me-my-money-b-932855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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