past weekend I found a product on sale, ordered 7 of them, new egg took
my money, then 3 hours later they cancelled both orders stating the
"marketplace vendor", whatever the hell that is, was out of stock.
Almost simultaneously, the price on this item jumped $100.00,
coincidence? Then I emailed customer service stating the exact same
thing that I was a loyal customer of over 10 years and made many
purchases and was always treated as I should be, with honesty, and
requested that New Egg honor their sale price with the same product at
the same price, or a reasonable "like" product. Below is the response I
received today from someone in customer service by the name of Mona,
this is a direct copy from the response: "Discussion Thread
Response Via Email (Mona)01/07/2013 09:46 AM
Thank you for contacting Newegg.
We apologize for any inconvenience. The item was advertised by
marketplace seller at the price. Unfortunately as of this moment there
is no sufficient stock. We would offer a full refund for this situation
but we would not be able to fulfill the order at the same price or
items, or offer another item at the same price range.
have any further questions or concerns, please visit our FAQs page. If
you still require any assistance, please feel free to reply directly to
Newegg Customer Service
Once you know, you Newegg
Really? I don't give a Rats a*s what deal you have with your
marketplace vendors, I made the purchase with you, you took my money,
then welched on the deal at the end of the day.
is the way you conduct business, I will purchase from somewhere else,
ever heard of Tiger Direct?