• Report: #1041559

Complaint Review: Newport Mesa Car Wash

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  • Submitted: Sun, April 07, 2013
  • Updated: Sun, April 07, 2013

  • Reported By: George W — Irvine California
Newport Mesa Car Wash
2015 Harbor Blvd. Costa Mesa, California United States of America

Newport Mesa Car Wash Newport Mesa Hand Wash "Hand Wash" results in scratches all over brand new car paint Costa Mesa, California

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I brought my brand new car here to be washed.  Given that the business advertises a brushless hand wash, I did not think any risk would be posed to the paint.  After the wash, I noticed that the car was covered in tiny scratches marking up the paint all over.  This is surely due to the dirty, harsh beach towels that they use to "hand wash" your car and likely to cheap chemicals/solutions that destroy the paint.  

I approached "Sam," the manager on duty, about this, and he denied all liability.  Even though the car was 2 days old and had never been washed, he denied causing the scratches, and then, incredibly, said that the scratched up condition of the paint was "normal."  Sam acted rudely and unprofessionally and refused to even pay to have the car detailed.  I now have the option of paying hundreds if not thousands of dollars to repair the damage to my vehicle and then bringing a lawsuit against this business for their negligent work.  Avoid this business at all costs! 

This report was posted on Ripoff Report on 04/07/2013 09:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newport-Mesa-Car-Wash/Costa-Mesa-California-92627/Newport-Mesa-Car-Wash-Newport-Mesa-Hand-Wash-Hand-Wash-results-in-scratches-all-over-br-1041559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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