• Report: #859819

Complaint Review: Newsmax

  • Submitted: Tue, March 27, 2012
  • Updated: Fri, March 30, 2012

  • Reported By: scrubjay — Lake Wales Florida United States of America
Newsmax
P.O.box 20989 West Palm Beach, Florida United States of America

Newsmax Newsmax fradulent advertizing and billing. Franklin Prosperity Report West Palm Beach, Florida

*UPDATE Employee: Newsmax Rebuttal

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Last year,  (2011) the exact date I cannot recall, I ordered a book "Aftershock" through the internet. It was advertized as "Pay only shipping of $4.95". Yesterday, (03/26/2012) my bank accct. was debited for $49.95. Naturally, their contact is limited. No email, and the phone is always, "Sorry, we cannot take your call at this time. Please call later". 

I contacted the local BBB. I have always had good luck with them. We'll see. Companies like this should be stopped.

This report was posted on Ripoff Report on 03/27/2012 04:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Newsmax/West-Palm-Beach-Florida-33416/Newsmax-Newsmax-fradulent-advertizing-and-billing-Franklin-Prosperity-Report-West-Palm-B-859819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Newsmax Rebuttal

AUTHOR: CS1422 - (USA)

As part of the Newsmax customer service team, I am sorry to hear that you are having this issue. We take these types of situations seriously. Most likely you received an offer from us to get the book Aftershock by just paying shipping and handling of $4.95.

The offer stated that you would receive a four month subscription to Financial Intelligence Report, a three month subscription to Gold Stock Advisor and a two month subscription to Franklin Prosperity Report. The offer stated that all three came with automatic renewal and if you wanted to cancel, we would give a full refund.

In addition to the disclosures made at the time of the offer, Newsmax Media makes additional disclosures:

1. With the delivery of the discounted product, we send a large written notice reminding purchasers they accepted the premium product with their agreement to allow for automatic check or credit deduction at the end of the subscription term if they did not cancel.

2. 45 days prior to the automatic deduction, Newsmax Medias subscription Fulfillment Company, a nationally recognized firm, sends a notice by mail to all subscribers, reminding them their subscription is up for renewal. The customer has the option to cancel.

3. On the credit card statement used for the automatic deduction, the company includes an 800 number for consumers to call if they wish to dispute the deduction. The company policy is to give a full and prompt refund to customers who dispute the deduction.

In all cases, the company policy is that the customer can cancel at any time for a full refund.  If you would, please call (800) 485-4350 [Monday through Friday 9 am to 10 pm ET]. We would greatly appreciate the opportunity to resolve this issue to your satisfaction, and strongly encourage you to contact us at your earliest convenience so we may do so.

Additionally, the company conforms to all Federal Trade Commission rules, and does not disclose the financial data of its customers to any third party. We make it a priority to treat all customers fairly and in a timely manner. Thank You
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