• Report: #952965

Complaint Review: Nex-tech

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  • Submitted: Tue, October 09, 2012
  • Updated: Mon, March 04, 2013

  • Reported By: Medical Spa — United States of America
Nex-tech
5550 Executive Dr #350 Tampa, FL, Florida United States of America

Nex-tech Deceitful, misleading, manipulative 5550 Executive Dr #350, Florida

*Author of original report: NexTech Update

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My company and I are opening a medical spa. We need software for our office. Nextech was a company we found online. We went through several demonstrations with their sales guy. We decided to go with them because they stated that we could have unlimited downloads of their software on several devices (e.g. iPad, PC, laptop, etc). And we only wanted to ensure that we could have 4 active users on their software at anytime. In the sales proposal, we were told we could do this. After signing the contract and getting to implementation we were told differently.

We tried to cancel the contract and get a refund because we were misled. Rich Kulovany, VP of sales, jumped on a call with us. He said, "all contracts are final - no refunds". 

Now we are locked in a contract that was misrepresented. The sales guy was very deceiving and manipulating because  he stated the software could perform one way and then we find out after we signed the contract that it doesn't function that way.

Dealing with them since this discovery has been a major pain, frustration, and obstacle for our business. I would not recommend their organization to anyone.

This report was posted on Ripoff Report on 10/09/2012 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nex-tech/Tampa-FL-Florida-33609/Nex-tech-Deceitful-misleading-manipulative-5550-Executive-Dr-350-Florida-952965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

NexTech Update

AUTHOR: Business - (USA)

After filing this report, we continued to communicate with NexTech and found there was a misunderstanding regarding what was to have been included in our order. We are by this posting retracting our original posting and characterizations of NexTech and its personnel. We are pleased to report that our concerns with NexTech have been resolved to our satisfaction.
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