• Report: #262740

Complaint Review: Nexgen Labs USA, Phenterthin.com, Fulfillment Center

  • Submitted: Mon, July 23, 2007
  • Updated: Mon, July 23, 2007

  • Reported By:Whitney Texas
Nexgen Labs USA, Phenterthin.com, Fulfillment Center
nexgenlabsusa.com/support Oklahoma City, Oklahoma U.S.A.

Nexgen Labs USA, Phenterthin.com, Fulfillment Center Sent unathorized shipment and fraudently obtained $149.95 from my checking account Oklahoma City Oklahoma *EDitor's Suggestions on how to get your money back into your bank account!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

A few weeks ago I ordered a free trial of Phenterthin for which I was charged $1.97 for shipping and handling. There was no offer or reauest for future shipments. Today I received 4 bottles of Phenterthin in the mail so I used my banks automated system to see if I had been charged for this unauthorized shipment and I have found that $149.95 was electronically withdrawn from my checking account using my debit card number that I used to pay the $1.97.

I am on Social Security Disability and because of this fraudulent transaction I have $10 left in my account to last for 2 weeks to buy my groceries and medications that I need to refill.

There was no packing slip or return address with the product. I called the toll free customer service number printed on the bottle. I got a recording advising that any customer service issues must be handled by going to phentermine.com, clicking on customer support and obtaining a ticket number for assistance. The customer support link nexgenlabsusa.com/support) does not exist.The only contact information given is the bogus toll free number.

I did leave a voice message at the toll free number when prompted to do so to place an order. Supposedly these calls are retuned between 9am and 5pm CST. I explained in my message that I did not order this shipment and I will be mailing it back to them tomorrow and that I fully intend to get my money transferred back into my account immediately.

Unfortunately the bank was closed already but I will call in the morning and tell the person in charge what has happened so that I can recover the money.
I will never use my checking information online again!

Whitney, Texas

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 07/23/2007 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nexgen-Labs-USA-Phenterthincom-Fulfillment-Center/Oklahoma-City-Oklahoma-73109/Nexgen-Labs-USA-Phenterthincom-Fulfillment-Center-Sent-unathorized-shipment-and-frauden-262740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Nexgen Labs USA, Phenterthin.com, Fulfillment Center

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?