- Report: #913262
Report - Rebuttal - Arbitrate
Complaint Review: Next Door Painting
Next Door Painting2260 West Holcombe BLVD #150 Houston, Texas United States of America
Next Door Painting Painters killed off family pets and basically laughed about it. Houston, Texas
*Consumer Comment: 7 habits Service Zone
*REBUTTAL Owner of company: Reliable Painting Company
*Author of original report: Follow up to Report
*Consumer Comment: Pop an email??
*Consumer Comment: Sorry
*Consumer Comment: Don't worry!
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Moving forward, touching back with the main contractor several times over the weekend, decided to stay home to ensure that things went smoothly the first day (Monday June 18, 2012). Guess what, the painters never showed. The contractor showed around lunchtime, explained finially that they were delayed, we went over the windows, fans and lock on the door yet again. They were to be at the house Tuesday at 8 in the morning to start. He called me the next morning, as he forgot how to open my door, so I walked him through it, and reminded him yet again, please ensure that the windows are open, and you turn the fans on. He said no problem, he would do it himself!
Fast forward through the day, touched back around lunch, he said all was well and that things were going smoothly. Did not think anything of it for the rest of the work day.
Got home, looked at the front of my house while pulling in the drive way, windows closed, heart dropped. Opened my car door, could smell the paint fumes from the driveway, they never opened any windows, or turned on any fans. Ran inside, telling my children to stay outside. My fear came true. I opened the door front door, glass from a broken shelf all over the floor, look to the right, see three of my macaws on the floor of their cages, obviously dead, and water from the clogged fish tank all over the floor. Looked in the other cage, found another family pet, a jenday conure, dead in her cage.
In a matter of minutes we have lost four family pets, and the painters did not fulfill the contract by simply opening the windows, and turning on the fans which I left out right by the front door. Rushed around, opening windows, when the painters saw what I was doing, they helped, within minutes every window in my home was opened, and I was trying to save my salt water fish, saved all but one, ran them up to a local pet store to stay while repairs were done on my tank, they are still there today a month later.
While I was delivering the fish to the pet store, the painters left, not sure when exactly, they claim it was 5pm. Nonetheless, they left my front door unlocked and opened. While I was gone, some hoodlums decided to take advantage of the open house and took several items from my home. I get home, I notify the contractor and he said, just file an insurance claim. It takes another two weeks just to get the insurance information to file the claim.
Moving forward Navigators Insurance Company, denies my claim, saying even though the contract states that the windows would be open and fans on, that it was my responsibility as the home owner to ensure that they painters follow through with the contract, and that it was my responsibility even though I was not home for them to lock the front door.
So in the end, this company, murdered four family birds, ruined a salt water fish tank, killed off a fish and a lot of corals and other sea life and borke a shelf and seemly are laughing about it because they lied to their insurance company and are taking no responsibility for their actions.
If you care at all about your house or family pets, avoid this company at all costs, and pass this on to your friends, as no innocent animal should die because of contractors failing to follow a contract and using basic common sense.
I mean seriously - painting a house, open a window, fumes, house locked when you come, lock it when you leave, both very common sense steps, that this company does not follow.
Add to all the damage they cause and are laughing about, the painting job that they did complete, looks like a five year old did it, you can see lines in the paint, and the murals from before still, they did not retexture or caulk in all places and none of the lines are straight. Its horrible, nothing like what their website shows their work to be like, very shotty, half completed work.
Bad all around with this company. Whatever you do, pick a different company, these people are not worth your time and heartache.
This report was posted on Ripoff Report on 07/17/2012 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Next-Door-Painting/Houston-Texas-77007/Next-Door-Painting-Painters-killed-off-family-pets-and-basically-laughed-about-it-Housto-913262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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