• Report: #358057

Complaint Review: NextDay Watches.com

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  • Submitted: Fri, August 01, 2008
  • Updated: Tue, August 03, 2010

  • Reported By:Houma Louisiana
NextDay Watches.com
nextdaywatches.com/main.php?act=helpdesk&qid=21 Totowa, New Jersey U.S.A.

NextDay Watches.com Deceptive advertising Totowa New Jersey

*Consumer Comment: NextDayWatches.com Has Excellent Service

*Consumer Comment: Great buying experience with this nextdaywatches.com

*Author of original report: NextDay Watches.com Deceptive advertising Totowa New Jersey

*UPDATE Employee: Thousands of satisfied customers make our reputation speak for itself

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This is what they advertise: (see below for details of problems)

Free Next-day Shipping No Kidding!

We don't call ourselves NextDay Watches for nothing! We know you want to receive your order right away but wish you didn't have to pay for the fast service. That's why orders placed by 5pm EST are shipped that same day and delivered the very next day! (Please note that shipment times and delivery times are based upon business days and exclude Saturdays, Sundays, and Holidays. However if you place your order on Thursday after 4pm EST or Friday and wish to receive it by Saturday we do provide that service for a nominal fee. Saturday delivery must be chosen at checkout as your shipping option. Items not in stock cannot be guaranteed to ship same day and be delivered the next day.)


To ensure your order ships same day and is delivered the next day please check the shipping clock that can be found displayed on the product page. It will tell you how much time you have to place your order so that it meets the Same Day shipping deadline. (Some models may qualify for Free UPS Standard shipping. However, on these models 2nd Day Air and Next Day shipping options are available for a nominal fee.) At NextDay Watches we say Buy Today, Wear Tomorrow. Does it get any better than that? Wait, it does.read below:

Details of Problems: After placing my order, I waited for 2 days since my order was placed on a Saturday and after I still had not received my watch I contacted them by phone. They advised me that the watch I had ordered was not in stock, they had to order it from the watch manufacturer, and it would take another day before they would be able to ship it to me. They advised me that they had sent me an email explaining this, (I received no emails from them except an order confirmation and once your payment has been authorized, your in-stock items will be shipped the same business day if placed by 4pm EST. Orders placed after this time may be shipped out the next business day.)

The following day I followed up with another call to confirm that the watch was being shipped and I was advised that it now it takes 3 days for them to receive the watch and they would ship it with it came in. At this point I requested to change my order and after spending an additional hour choosing the watch which clearly indicated it was in stock, (exactly as my previous order showed); I was advised that this watch would also have to be back ordered.

I canceled my order and requested an email confirmation regarding this which I still have not received. Two days later I received an email wanting me to confirm that I had received my order, which I had canceled. My account has still not been credited nor did I receive any item from them that I had attempted to order. I can not confirm that my account has been credited for 11 days after the vendor has canceled my payment. Let me explain: I used a GreenDot Visa card to make this transaction and they advised me that it takes 10 days before my card can be credited back the amount for a canceled charge and that is another different issue.
On today's date the order status at NextDay Watches shows the following: Your Order Number: ORD-000000-000000-0000 Order Status: In shipping zone (Under Shipment)

My dilemma is that I can not verify that my order is canceled nor can I verify that my account has been credited at this point. I do know that NextDay Watches is a rip-off.

George
Houma, Louisiana
U.S.A.

This report was posted on Ripoff Report on 08/01/2008 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/NextDay-Watchescom/Totowa-New-Jersey-07512/NextDay-Watchescom-Deceptive-advertising-Totowa-New-Jersey-358057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

NextDayWatches.com Has Excellent Service

AUTHOR: G David Brown - (United States of America)

My name is G Brown Sr and Im writing this email to inform you of the excellent and efficient service I received from Nextday Watches.com. Previously I had ordered an Invicta Venom Reserve from ShopNBC and the service was absolutely horrible. When I received the watch the packaging was damaged on the inside, the polyurethane band had a flaw and all the paperwork was not included. I tried to call customer service but was left on hold for more than 10 minutes before finally speaking to someone. However, instead of the representative being concerned about my complaint they appeared more concerned with receiving payment, so you can imagine my concern and reluctance about ordering another watch from a company of which I had no knowledge or experience with yet again. I eventually placed an order for an Invicta Rose Gold and Black Venom watch with your company Nextdaywatches.com, but prior to doing so I made sure to do some background research by visiting several sites that provide reviews on customer service performance. During my research I encountered a site called Ripoffreport.com which contained a review from a customer complaining about the bad service theyd received upon ordering a watch from your company. Had I only considered what was on this particular website, I dont think I would have ordered anything from Nextdaywatches.com, however, being the person that I am I felt the need to get more than one persons opinion. I also visited the Better Business Bureau web page and armored with their review of your company I made my decision to place my order. I received my watch promptly and in an immaculate, pristine condition with all the paper work included. For the record I received a much better service from your company than I ever received from ShopNBC. Thank you for your professionalism and excellent customer service. I will continue to order my future watches from your website in the future and without a doubt will recommend your site to all the watch lovers that I know. Once again thank you for your professionalism and excellent customer service!


 


                                                                                       Satisfide Customer


                                                                                           G Brown Sr


 


                                                       

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#2 Consumer Comment

Great buying experience with this nextdaywatches.com

AUTHOR: Rriska - (U.S.A.)

I frequently check your Ripoff Report before I make a buying decision, and usually find objective reports -in multiple quantities for a truly unethical firm, in which case I too bypass those firms. When I checked for nextdaywatches.com, I found only one report - After checking several other rating organizations, I went ahead and placed my order for a new high end watch. It arrived the day after the order was placed, well packaged, and exactly as promised - and at the best price I found anywhere on the internet. I was also emailed a UPS tracking # several hours after placing the order. I hate to see a firm called a rip-off based on one disgruntled customer's report.
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#3 Author of original report

NextDay Watches.com Deceptive advertising Totowa New Jersey

AUTHOR: George - (U.S.A.)

(((Rip-off Report REDACTED an email from the company that had a link in it that we did not want to advertise))

Customer Care

www.nextdaywatches.com

I am amazed that they responded in this manner

I responded to the email I recceived:

Can you please advise me what is incorrect about my posting? I can backup every detail which occurred with your company in regards to my attempt to execute an order thru your website.

I was not notified that my order was not in stock contrary to it clearly indicating at the time of execution that it was. Nor did I receive an email about this change in my order until after I called.

I was told 2 different scenarios involving the amount of time that it would take before you would obtain it and ship it to me. After choosing another watch on your web page which indicated that it was in stock I was told that it also would have to be back ordered at which time I canceled my order. I called back and attempted to purchase another watch at which time after placing the order my card declined the purchase and I discontinued my inquiries. I did receive a credit back to my credit card on today's date. Again, what part of this can you dispute?

Again, I am still amazed that my credit card was credited the same day I received this email from NextDay Watches.com
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#4 UPDATE Employee

Thousands of satisfied customers make our reputation speak for itself

AUTHOR: Ndw, Inc. - (U.S.A.)

NextDay Watches' shipping and delivery policy states that if you place an order with our company on a business day by 5pm EST your order will ship out that same day and if next-day delivery is chosen then your order will arrive the next business day.

Our customer placed an order with us on Saturday, July 26th and the order was scheduled to therefore ship from our warehouse on Monday, July 28th with delivery on Tuesday, July 29th. However when the watch was to be packaged on Monday it was found to be unavailable and a new shipment of the watch was to arrive by Wednesday, July 30th which would then be shipped to our customer that evening with a delivery on Thursday, July 31st. Although it is a rare occurrence watches can be found to be out of stock and in these instances our customer is notified that day by email.

Our verifiable records confirm that our customer was sent an email on the evening of Monday, July 26th apologizing for the watch not being in stock and informing him that his watch would not be available to ship right away. For the delay, a free gift was also mentioned that would be included with the order as we try our best to accommodate our customers when there is an inconvenience. The watch was received at our location on Wednesday as scheduled and was then available to ship, however on Tuesday our customer chose to cancel the order due to the delay. The order was cancelled that day, and the pending charge for the order would not be authorized and our customer would not be charged as he would at time of shipment of the order.

An email was received from our customer on Thursday saying that his account was not credited for the order. However it would not be credited since the account was never charged for the order. We informed our customer of this and that the pending charge should remove within 48 hours from our customer's account. We also stated that we would be more than happy to speak to the card company or send them a fax to expedite removal of the pending charge from our customer's account. We did not hear from our customer again regarding this transaction and therefore assumed the pending charge was automatically removed and considered the matter closed. As stated previously if the pending charge is still appearing in our customer's account we advise our customer to contact us and we will have the matter resolved with the card company shortly.

At NextDay Watches we stand by all of the policies on our site and provide the best online shopping experience for our customers. We encourage readers to view our ratings and customer reviews on our website as well as sites such as Google.com and Amazon.com to see the excellence in quality of service that we provide on a daily basis. If one of our customers is not satisfied with our service we hope that they contact us and we will then resolve any issues. We regret that our customer did not have a typical experience with our company but we also feel that we did everything appropriate and necessary to resolve the issue immediately as we would for all of our customers. Please feel free to call us at 800-613-6946 and our Customer Service representatives will be happy to assist you with any questions or inquiries you may have.
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