- Report: #801757
Complaint Review: NextDayWatches
| NextDayWatches
Internet United States of America |
|
NextDayWatches NDW Company refuses to provide a receipt or any proof of purchase. Doubtful they are an authorized reseller! Internet, Internet
*UPDATE Employee: Rebuttal
*Consumer Comment: Use a spell check, Blake
*UPDATE Employee: Rebuttle
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Looks like they are not really an authorized dealer, and do not want any documentation of the purchase, in case it gets back to the manufacturer. This leaves the purchaser with no recourse to the manufacturer's warranty, as their is no order number/receipt/purchase confirmation. Scam alert!
This report was posted on Ripoff Report on 11/25/2011 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/NextDayWatches/internet/NextDayWatches-NDW-Company-refuses-to-provide-a-receipt-or-any-proof-of-purchase-Doubtfu-801757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Rebuttal
AUTHOR: Blake - (United States of America)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 2011#2 Consumer Comment
Use a spell check, Blake
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 2011Makes me inclined to believe there is no Blake Sunday, and that Dakesh Patel wrote it.
Frankly, an actual BBB member firm having only a B+ rating is pretty lousy. That's probably as low as you can go before the BBB gives you the heave ho.
Stop futzing around and provide a way for a customer to bring up and print out a receipt online after the fact.
#3 UPDATE Employee
Rebuttle
AUTHOR: Blake - (United States of America)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 20111) When an order is placed with our website it clearly states that this page should be printed for their records if a customer fails to do this that is not something our company can be responsible for.
2) When an order is place with our website a conformation email is sent to the email address provided by the customer. If the customer provides an incorrect email address that is not something our company can be responsible for.
3) If any customer has any problem with their conformation email they are free to contact our company via our 800 # and we can have a duplicate order conformation sent to them. If the customer is unwilling to do this that is not something our company can be responsible for.
Lastly, We ARE AN AUTHORIZED DEALER for all of the watches we sell. They come strait to us from the manufacturers and we can provide the phone #'s of the manufactures so that any person can contact the manufacturer and check with them. If anyone would like these #'s please contact us at the 800 # on our website. I would also like to add that our legal department is trying to ascertain the identity of the person who posted this comment as we do not believe that they are a customer of ours and we believe that we have a valid case for a defamation of character claim against them
Blake Sunday
Customer Service NDW Inc.
blake.s@nextdaywatches.com

