Not only ripping off, Nextel customer service???
Nextel "up-grade" my main phone from $49.99/mo to the add on for the share plan $15/mo and activated the secondary phone to be the primary one with the parent share plan $69.99/mo. They billed me $35 for the 1st phone "upgraded" and $35 for the activation of the 2nd phone while only $35 activated phone was advised.
Not only that, they billed me $49.99 for the 1st "upgraded" phone and the $69.99 (prorated) share plan on the 2nd phone. But the minutes were not shared. The 1st phone was billed for the over minutes while the 2nd phone got 16 billable minutes (for 5 days less than a full billing cycle)
When I called to complain, these were the responses:
1-It is Nextel policy that the new rate plan will always start on the next billing cycle.
2-No answer why Nextel billed me for a rate plan for almost a month before the plan to be applied. In fact, the 1st answer was used for both questions.
3-I should go back to the Local Dealer to complain for the incorrectly service setup (reverse upgraded). As I further concerned that the invoice was Nextel's, the response was this: we bill from the information received from the Dealer". I later found that Nextel's employees have used the same advice, back to the dealer, for many situations where there are involvements of the Local Dealers are related. Who was that sending me the invoice? Why it is such that hard, if the Dealer responds that they have no control of Nextel invoices?
4-I further looked for the reasonable answers via email. Of course , less nice and polite as my tension increase after each of the excuses or unsupported responses. As I further requested, Nextel stopped responding. I have to create new emails accounts for may mails reaching Nextel. But each time, I only received an automatic response, and only once per email account, since my email would be rejected before reaching Nextel after the 1st time.
5/How can I accept the following explanation on Nextel last response? Finding that it was very hard for me to be satisfied with Nextel's responses, I make the 2nd complaints via email. The only difference for the response this time was that the upgrading process was correctly performed to PROTECT me for not getting many prorated charges on the bill??? It meant that none of my complaints was invalid, per Nextel (later on. in responding to my complaint posted in a web site, "NextelSuck.org" One of the Nextel employee posted the note on my account to further confirm that "charges are valid. No one can issue any credit".
6/ I then posted my complaints on the following web site. If you refer to the web responses, from Nextel employees or contractors, you will further see how Nextel wasting money for making the tension further elevating, the very opposite of what Nextel wants to have employees reviewing and responding to those messages. Why paying for advertisement and salaries for such insulted and none business minded point of view?
I hope some Nextel management eyes reading the effectiveness on the web responses.
See my posters under hungpt.