• Report: #290997

Complaint Review: Nextel - Sprint Customer Service

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  • Submitted: Wed, December 12, 2007
  • Updated: Fri, January 04, 2008

  • Reported By:Crestview Florida
Nextel - Sprint Customer Service
PO Box 8077 London, Kentucky U.S.A.

Nextel - Sprint Customer Service What Customer Service? London Kentucky

*Consumer Comment: "Our contract says..."

*Consumer Suggestion: You want to know where the Customer Service Is?....

*Consumer Suggestion: You want to know where the Customer Service Is?....

*Consumer Suggestion: You want to know where the Customer Service Is?....

*Consumer Suggestion: You want to know where the Customer Service Is?....

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On Sept. 15, 2007 My wife and I purchased and agreed to a 2 year contract with the Nextel Power Pack Family Plan which includes 700 minutes a month, free nights & weekends and unlimited two way walkie talkie for $69.99 mo. We purchased the plan and the two phones through the online Sprint store at sprint.com.

We have had no problems with the service and have been pleased with the purchase up until the middle of November. We started recieving vulgar and lude text messages from various unknown sources advertising explicit sexual services and drugs. REMIND YOU, we do not have a text message plan; so we're being charged $.20 each for this crap. I contacted customer service using 611 from my phone in hope of having the messages blocked. Instead of helping me resolve this situation, the CSR tried to sell me a text message plan for $10.00 on each line. I explained that I don't want the text message plan and that I want all messages to our phones blocked. She then stated that the only way she could do that is if she turned off our voice mail system too. For obvious reasons, I don't want to disable voice mail. I then asked to speak to a Supervisor. Her response:" He's too busy to deal with you right now, and all he'll do is tell you the same thing I told you." I told her that I still wish to speak with the Supervisor, she then hung up on me. After several attempts to call back, all I recived was a click/hang up every time I got through to customer service.

Today, my wife called after recieving yet more messages on her phone. A CSR answered and told her there was nothing she could do. My wife then asked to speak to a Supervisor, and the CSR hung up on her.

What is the problem, Where is the CUSTOMER SERVICE? Why can't they help us? We did nothing wrong. Today I filed a complaint to FCC and BBB about the problem, NOW maybe we'll see some customer service.

ANYONE ELSE HAVE THESE PROBLEMS?

Outraged Firefighter
Crestview, Florida
U.S.A.

This report was posted on Ripoff Report on 12/12/2007 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nextel-Sprint-Customer-Service/London-Kentucky-40742/Nextel-Sprint-Customer-Service-What-Customer-Service-London-Kentucky-290997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

"Our contract says..."

AUTHOR: Annoymous - (U.S.A.)

I had a Nextel phone for several years. When they merged with Sprint my service went to **** in a hand basket. I never had full signal, I was constantly dropping calls, and my voice mails wouldn't come through for days. I called CS and they told me that my phone was out of date (i830). I needed to upgrade my phone, that would fix my problem. So they extended my contract which was almost up - sent 3 new phones (because we had 3 lines with them) and charged me 80 per phone which was a "deal".

2 months later I was back on the phone with the CS department - seems that I didn't need the new phones that they sent me - what I needed was the hybrid phone and service plan - 2 months later - back on the phone with CS changing back to the old new phone - (are you getting confused yet?) because the hybrid phone that was the "answer" to all my problems - they said before they sent it to me that it worked on both the Sprint and Nextel networks - actually it works on "PART" of the Sprint and "Part" of the Nextel networks - it's coverage area is much smaller not to mention the phone was a P.O.S. you couldn't hear anything from it and it was a huge down grade that I paid another 50 each for.

Again on the phone with CS complaining about the service which he informs me that I am still in contract with for another 22 months because we switched phones. I asked him since we are under contract that I am to pay for services provided by Sprint/Nextel for the next 2 years what are they under contract to do for me? He said that the contract states that they are to give me service - not good service.

My advice to you - pay out of the contract - it is less of a headache in the end!
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#2 Consumer Suggestion

You want to know where the Customer Service Is?....

AUTHOR: Jose - (U.S.A.)

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.
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#3 Consumer Suggestion

You want to know where the Customer Service Is?....

AUTHOR: Jose - (U.S.A.)

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.
Respond to this report!
What's this?

#4 Consumer Suggestion

You want to know where the Customer Service Is?....

AUTHOR: Jose - (U.S.A.)

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.
Respond to this report!
What's this?

#5 Consumer Suggestion

You want to know where the Customer Service Is?....

AUTHOR: Jose - (U.S.A.)

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.
Respond to this report!
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