• Report: #428530

Complaint Review: Nextel

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  • Submitted: Wed, February 25, 2009
  • Updated: Wed, February 25, 2009

  • Reported By:Fort Walton Beach Florida
Nextel
PO Box 8077 London, Kentucky U.S.A.

Nextel I signed up for Natl Superconnected 500+500 in Oct. 2006. My bill has been outrageous since Oct. 2008. I am told that my plan was only good for 2 years. First I heard of the 2 yr limit. I ask for proof, they could not give it to me in print. London Kentucky

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I noticed my bills have been large since Oct. 2008. I blamed my dauhter for calling me too often so she stopped. My bills have consistently been about $179 per month when they were previously less than $60 per month. Oct. 2006 I signed up for the Natl Superconnected 500+500. I understood that I would get an additional 500 minutes per month with this plan for a total of 1000. All was good until Oct. 2008. I just figured out what was wrong when I saw my Feb. 2009 bill. No way it should have been over the limit. I called and was told that I only had the + 500 for 2 years. As I explained to the customer service rep, Brie, this was the first I've heard of this. I asked for proof of the 2 year limit, asked for an email showing me the stipulations on my contract that I agreed to. She could not provide the documents. I have been overcharged by $85 to $125 per month for 5 months now.
As I explained to Brie, they can't just "say" it was only for 2 years, they have to have it in print. If they don't have it doucmented then they owe me a few hundred dollars and my plan needs to be restored to what it was.
When I sign in to my account online it still says Natl Superconnected 500+500, my bill still says it too.
I want my money back!!!

Susan
Fort Walton Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 02/25/2009 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nextel/London-Kentucky-40742/Nextel-I-signed-up-for-Natl-Superconnected-500500-in-Oct-2006-My-bill-has-been-outrageo-428530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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