- Report: #10012
Report - Rebuttal - Arbitrate
Complaint Review: Nextel
NextelNextel Communications 2001 Edmund Halley Reston, Virginia U.S.A.
Nextel - Treats Long Time Clients Bad!
*UPDATE Employee: Buyer Beware
*Consumer Comment: I agree w/the Rip Off
*UPDATE Employee: no one forces you to upgrade
*UPDATE Employee: Don't blame the reps
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I am a business man myself and I'm very upset with the fact that Nextel doesn't understand customer loyalty! I am the company man that handles the company's cell phone contract with Nextel. We've had more than 7 lines of service on for the last past 5 years and that means nothing to them.
We've spent more than $1,000.00 on new phones, replacement phones and accessories in this time frame. We've increased our services (adding internet and radio features) to add additional costs which Nextel profits.
e've paid an average of $800.00 monthly for our contracts with Nextel. Now understand, Nextel if the only cell phone carrier with the radio feature and that's why we stay with them now, but as soon as a competitor shows up my recommendation is we move of $1,000.00 a month to them.
n speaking with the Reps. I've expressed that when we need a new phone or service, why is it that we have to pay the highest prices when we have been customers for such a long time? Note: they give exceptional price cuts and service plans to NEW CUSTOMERS!
(They claim: for signing a new year contract) They try to force us to sign new contracts each time I call them for any new and/or replacement phone purchase. I ask why? Then they tell me if I don't sign a contract that I can save a few dollars (not get it at the price advertised to a new customer).
Very Sad is all I can say. If a Nextel Rep ever reads this please note: It doesn't make much sense (from any perspective) We're not dumb, we do realize that a new phone at the price of $299.99 WILL be on sold at $89.99 in two months if that long.
Be fair and recognize, although you offer a valued service people won't be abused but for so long.
This report was posted on Ripoff Report on 12/26/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nextel/Reston-Virginia-20191/Nextel-Treats-Long-Time-Clients-Bad-10012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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