• Report: #715327

Complaint Review: Nic-Nac

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  • Submitted: Fri, April 08, 2011
  • Updated: Fri, May 27, 2011

  • Reported By: Byte Me — Buckeye Arizona United States of America
Nic-Nac
Internet United States of America

Nic-Nac Horizon Outdoors, Horizon Bladeworks Uses "Bait and Switch" sales tactics; Delivered damaged and non-functional product; Has never responded to my emails. Internet

*Consumer Comment: Wouldn't it have been MUCH easier

*REBUTTAL Owner of company: Horizon Bladeworks retains tremendous respect amoung their customers. .

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DO NOT PATRONIZE HORIZON OUTDOORS, HORIZON BLADEWORKS, NIC-NAC, 
or whatever its calling itself this week to dodge the posse. 


I was Scammed by Nic-Nac

I ordered a knife from Nic-Nac. What I received was awful: marred bolsters, chipped handle, a blade that won't fully deploy, and a handle finish thats dull and dark, not the rich, vibrant green displayed on the Internet example. I believe Nic-Nac used bait and switch tactics to sell me an overpriced productI paid $339 for what I described above. What I received was damaged and non-functional, not the very attractive item in the ad photo, but something far less than what I ordered. 

Note 1: Bait and switch sales tactics are illegal. 

But, soon after receiving the junk product and, at that time, still unaware of the scam that had been perpetrated by Nic-Nac, I brought my concerns about the quality of the product to Joyce, the Internet face of Nic-Nacor at least tried toand, in addition, I requested an RMA number, in accordance with Nic-Nacs published Terms, so I could return the knife for a full refund. I did that through emails, as that is the communication method recommended in the Terms and an immediate response is assured there, even though its tough to discern through twisted syntax and comma bereft text that, Im sure, must have been composed by a stoned juvenal. Here is the most concise and least confusing statement of Nic-Nacs customer contact preference, although it still has its problems: 

"For more immediate answers to any questions you may have please contact us via EMAIL." 

Note 2:
If Joyces behavior, acting for/as Nic-Nac, is not illegal, it is certainly unethical. 

Joyce, however, wearing plastic jewelry and peacefully floating on her expansive thighs, responded to my emails with only her thick, stupid silence. Even though I was polite and businesslike, there was not a peep from Joyce. So, where was I in this game? Well, down $339, victim of bait and switch, Nic-Nac refusing to follow its own Terms, and thick-thighs Joyce, the only customer contact point, silent as Tater Tots soaking in old beer. 

Joyce is dumb; shes very, very dumb. But I/we are not without recourse. Nic-Nac has had more than enough timeweeks going on monthsto correct this problem. Enough time even for the slow-witted Joyce to respond appropriately. 


If You've Been Scammed By Nic-Nac

The following is of interest to anyone who feels they have been scammed by Nic-Nac. The File a Complaint page of the North Carolina (where Nic-Nac hides) Attorney General Office web page states that: 

"The Consumer Protection Division of the Attorney Generals Office enforces North Carolinas consumer protection laws, which are aimed at preventing unfair or deceptive trade practices. We learn about such practices through consumer complaints filed with the office." 

If you have experienced bait and switch tactics, or have not been allowed to return an item for refund, or have been discouraged from returning an item for refund, or, most assuredly, if you have been verbally abused by Nick Wagnerin short, if theres anything that doesn't smell right about Nic-Nacfile a complaint with the North Carolina Attorney General and let that office build a case. Roy Cooper will be very interested in what you have to say, Im quite sure. 

You can either call 1-877-5-NO-SCAM or visit the North Carolina Attorney General, File-A Complaint web page:

http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx

[If clicking on the above address doesn't take you to the Internet site, please cut and paste the address into your browser.]

http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx

Also, if you are from another state, you can report your concerns to your states Attorney General, as Nic-Nac crosses state lines in the course of doing business. If Nic-Nacs behavior is deemed serious enough, your Attorney General Office may issue a statement that warns against dealing with Nic-Nac. 

Spread the word; I know I will. Good luck to all. 

This report was posted on Ripoff Report on 04/08/2011 01:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nic-Nac/internet/Nic-Nac-Horizon-Outdoors-Horizon-Bladeworks-Uses-Bait-and-Switch-sales-tactics-Deliver-715327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Wouldn't it have been MUCH easier

AUTHOR: mr rik - (USA)

to take care of Ken, your customer, in the beginning?
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#2 REBUTTAL Owner of company

Horizon Bladeworks retains tremendous respect amoung their customers. .

AUTHOR: N - (U.S.A.)

HORIZON BLADEWORKS: In the INTEREST OF FAIRNESS, please read our rebuttal to this defamatory over reaction to a simple oversight. It takes a special kind of bottom dweller to insult a woman the way he did. Especially a woman he admittedly NEVER had any direct contact with.

Ken Billehus is showing his ignorance and lack of both class and tact several places in his self servingly fictionalized and embellished attack on Horizon Bladeworks and Joyce.  Not the least of which is his inaccurate statement that we used "bait and switch" tactics. Ken Billehus may not have been pleased with the product he recieved but it was EXACTLY what he ordered. That does not comprise bait and switch or any form of fraud. Everything else he says is equally as lacking in accuracy and intelligence.

We at Horizon Bladeworks have offered Ken Billehus (kbillehus@msn.com) to return the item in question. Even after he has mercilessly twisted the truth and knit picked the item as well as our actions to fuel his own vindictive proclivities but, to date, Ken Billehus has not responded with anything less than childish, irrational, maliciously worded jabs as his reply. Some people just want to complain and damage others to exhibit their power. Ken Billehus seems to me to be one of those, thankfully rare, people.

I will make no further comments here regarding this matter or argue with Ken Billehus here. We intend to have our day in court with Mr. Billehus. Horizon Bladeworks is a respected and trusted retailer of knives on the internet. Anybody that has any doubt and values truth and fair play should inquire of the dozens of knife related forums on the internet. (Google: Knife Forum ) These forums offer diverse opinions from people very familiar with knife retailers and offer multitudes of honest and unbiased opinions from people without a personal axe to grind.

Ken Billehus of Buckeye Arizona is one of those rare people all retailers are forced to suffer with from time to time. Retailers should be warned about dealing with customers like Ken Billehus so they have an option to decide beforehand whether or not transacting business with Ken Billehus is worth the gamble. Thankfully people as obviously troubled as Ken Billehus are few and far between. Way outside what most of us would consider normal as witness by a careful read of Ken Billehus conjured, malicious, false, twisted and publically defaming statement above.

Here are the facts surrounding the liablist accusations, malicious and false statements publicly posted by Ken Billehus. We at Horizon Bladeworks believe these statements to be legally actionable on several counts and intend to take Ken Billehus to task in a court of law for the false malicious and defamatory comments a he has falsified, embellished and publicly posted as fact.

Ken Billehus received exactly what he ordered. This does not constitute "bait and switch" as Ken Billehus has falsely stated. Ken Billehus received the exact item he ordered but was not happy with it. Objective dissatisfaction with an item is not considered "bait and switch" and is not "illegal" as Ken Billehus has stated as fact.

Ken Billehus attempted to contact us exactly twice. For some unexplained reason these emails never reached us which is why Ken Billehus received no reply. Not an uncommon occurrence on the internet but in Ken Billehus mind, unforgivable to the point that embellished public damage was required. Ken Billehus never attempted to contact us in any other way but instead decided to maliciously defame our business as well as make several derogatory personal comments about Joyce, my wife. He admittedly never even heard anything from Joyce yet he abuses, degrades, insults and humiliates her publicly. How a person deduces that a person is "dumb", "stupid", "thick thighed", "wears "plastic jewelry", etc, without ever having any contact with that person is nothing less than malicious, vindictive and just plain mean. Basically Ken Billehus wanted to throw a juvenile temper tantrum and decided he would embellish the truth (lie) to make his false, contrived and undependable retaliation more damaging.

Ken Billehus obviously knows how to get in touch with the Attorney General both via email and telephone but Ken never even attempted to contact Horizon Bladeworks in any way beyond two emails. To me this seems woefully inconsiderate and a total over reaction to the situation. No contact beyond this was ever attempted before Ken Billehus posted his fictitious, malicious, vindictive and liablist retaliation on the internet.

Ken Billehus, IMHO, is an example of the type of customer any retail establishment would be wise to avoid. Ken Billehus complete lack of consideration regarding anothers livelihood coupled with the personal malice exhibited toward another person over such a trivial, common and understandable oversight is, IMHO, unconscionable, rude, mean, childish and should not be tolerated.

What do you think?

Ken Billehus can be reached for comment at 612.840.1429 or at kbillehus@msn.com

We will be seeking legal action against Ken Billehus for this misrepresentation of the truth and the malicious nature in which he chose to defame and insult Joyce and Horizon Bladeworks
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