- Report: #459248
Report - Rebuttal - Arbitrate
Complaint Review: Niche Socializer, Viper Marketing, Andrew X And Steven Lee Jones
Niche Socializer, Viper Marketing, Andrew X And Steven Lee Joneswww.nichesocializer.com , Willunga Australia
Niche Socializer, Viper Marketing, Andrew X And Steven Lee Jones Refused To Honor Refund Guarantee. False Advertising, Terrible Service Willunga Australia
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I found out that manuals were not included and the "step by step" training is a less than professional, unorganized, once a month rehash of the videos. Perhaps experienced marketers will have no problem with this, but i am not experienced in social sites. Moreover, their sales letter also stated the process was simple enough for newbies.
I first complaint about their service: They did not answer emails, I had to send the same email 3 times before they responded. I asked about the manuals and the first reply I received was: "the videos are the manuals". When I told them the sales letter stated videos and manuals were included they assured me that the manuals would be available at a later time. I first sent an email on April 29 stating I wanted to cancel, but they assure me that manuals would be available later. However, I never received any manuals. On May 7 I sent another email asking for a refund and they said I was one day late asking for a refund, which is not true. All my emails after this have been ignored.
While my emails are being ignored, they have been sending me an email 3 to 4 times a day asking me to pay $97 per month for extra services included in the software, because my credit card declined the charges. When I purchased the software, my credit card number was stolen, so my credit card provider issued me a new number. That is the reason they cannot charge me $97 per month. Nevertheless I have already paid them $997, which they refused to refund. My next step will be to try to get a refund through my credit card provider.
Sun Valley, California
This report was posted on Ripoff Report on 06/06/2009 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Niche-Socializer-Viper-Marketing-Andrew-X-And-Steven-Lee-Jones/Willunga/Niche-Socializer-Viper-Marketing-Andrew-X-And-Steven-Lee-Jones-Refused-To-Honor-Refund-G-459248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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