- Report: #459248
Report - Rebuttal - Arbitrate
Complaint Review: Niche Socializer, Viper Marketing, Andrew X And Steven Lee Jones
Niche Socializer, Viper Marketing, Andrew X And Steven Lee Joneswww.nichesocializer.com , Willunga Australia
Niche Socializer, Viper Marketing, Andrew X And Steven Lee Jones Refused To Honor Refund Guarantee. False Advertising, Terrible Service Willunga Australia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I found out that manuals were not included and the "step by step" training is a less than professional, unorganized, once a month rehash of the videos. Perhaps experienced marketers will have no problem with this, but i am not experienced in social sites. Moreover, their sales letter also stated the process was simple enough for newbies.
I first complaint about their service: They did not answer emails, I had to send the same email 3 times before they responded. I asked about the manuals and the first reply I received was: "the videos are the manuals". When I told them the sales letter stated videos and manuals were included they assured me that the manuals would be available at a later time. I first sent an email on April 29 stating I wanted to cancel, but they assure me that manuals would be available later. However, I never received any manuals. On May 7 I sent another email asking for a refund and they said I was one day late asking for a refund, which is not true. All my emails after this have been ignored.
While my emails are being ignored, they have been sending me an email 3 to 4 times a day asking me to pay $97 per month for extra services included in the software, because my credit card declined the charges. When I purchased the software, my credit card number was stolen, so my credit card provider issued me a new number. That is the reason they cannot charge me $97 per month. Nevertheless I have already paid them $997, which they refused to refund. My next step will be to try to get a refund through my credit card provider.
Sun Valley, California
This report was posted on Ripoff Report on 06/06/2009 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Niche-Socializer-Viper-Marketing-Andrew-X-And-Steven-Lee-Jones/Willunga/Niche-Socializer-Viper-Marketing-Andrew-X-And-Steven-Lee-Jones-Refused-To-Honor-Refund-G-459248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.