- Report: #352544
Report - Rebuttal - Arbitrate
Complaint Review: Nick Marks Success Training, The Summit Group LLC, Tafiti Consulting
Nick Marks Success Training, The Summit Group LLC, Tafiti Consulting947 South 500 East Suite 110 American Fork, Utah U.S.A.
Nick Marks Success Training Tafiti Consulting, The Summit Group LLC, $6000 paid for intensive internet marketing course which never delivered as promised, they wont give refund American Fork Utah
*Author of original report: Its a matter of Principle
*Consumer Comment: Effort?
*Author of original report: Tafiti Consuting - Refund advise
*Author of original report: Refund given! - Persistence pays off!!
*Consumer Suggestion: Contacting your credit card company
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I was told that I would be engaged in a proactive 12 weeks intensive training programme, followed by on going support for as long as I found it necessary.
I was told that firstly, I would be set up as an E-bay seller immediately so as to start generating an income. I was told to look around my house to see what I did not want and could sell!
The next step would be that they would build me a website, link me to a dropshipper, submit it to the search engines and generate a high search rating.
I was told that I was likely to get my money back by way of profits in 3 to 6 months.
I was told that I would receive full written details of the course and that they would be "holding my hand all the way" even to the point of taking over my computer screen to show me first hand exactly what to do when necessary.
I was told that there would be a manual and software to accompany the course which would be posted to me.
All I had in 4 weeks was 2 phone calls, 1 of which I requested, and have been given access to their software instructional videos. I have had no help regarding e-bay and otherwise been left to "Do it myself".
They offer a website builder which is difficult to use and again offered very little help.
On the subject of the videos, those which I have watched have not been of very good quality, have varying and poor sound, and some do not look very professional! Some cant be paused and have no timescale so you dont know how long to allow.
I believe that similar instructional materials can be obtained on the web for free or at little cost.
No company information about Nick Marks or Taffiti Consulting is available on their website. I have asked for details of their company, course curriculum and
the postal mailing address and have received no information.
I did not receive the written information package promised and tried to cancel payment through my bank.
I paid $6000 by debit card and have only had a few phone calls which have given me no benefit at all. Their website training can only be seen (by an access code) once you have paid and contains very poor quality videos and information freely available on the net.
They say they have a "3 day cancellation policy" but I was not aware of this nor had any communication from them in this time.
I have an audio recording of one of their trainers agreeing with me that after several weeks their "training" had given me no benefit whatsoever, I complained many times, both on the phone and by e-mail and asked for refund, but their response was to start again or change direction, and to ignore my refund request.
I complained to my bank and they refunded me whilst "investigating" but this company produced an "invoice" which I had never seen before to justify their claim and my bank paid them again.
I have had nothing of any value for my money and after getting nowhere they have cut me off from access to the site and do not respond to e-mails.
They offer no guarantees or refund policy and surely a 3 day cancellation clause is unacceptable.
They have repeatedly ignored my request for details of their supposed BBB membership and name of CEO. They did not even publish their company name and address details on the training site so that I could contact them.
This report was posted on Ripoff Report on 07/17/2008 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nick-Marks-Success-Training-The-Summit-Group-LLC-Tafiti-Consulting/American-Fork-Utah-UT-84003/Nick-Marks-Success-Training-Tafiti-Consulting-The-Summit-Group-LLC-6000-paid-for-intens-352544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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