- Report: #967699
Report - Rebuttal - Arbitrate
Complaint Review: Niemann American Flooring
Niemann American Flooring3903 West Ernestine Lane Marion, Illinois United States of America
Niemann American Flooring Niemann Flooring Promises galore until they have your money, then everything changes. Marion, Illinois
*REBUTTAL Owner of company: Who to contact to resolve
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After paying a sizable deposit on the project, we were told the materials were not available and we had to choose a substitute from whatever they had left in the warehouse. When we threatened to pull the project completely the materials magically became available. Then after materials were delivered and start date was set, we get a call that there are no installers available for three additional weeks. When we demanded another installer, they confessed that these people are freelance contractors, not staff at all and they had no control over their schedules or availability.
This should have been our clue to pull the plug but we persisted. In the middle of the job, contractor decides to go on vacation and will need another two weeks to complete an install that we were promised would happen in five days. Then near the end of the job, Niemann attempted to tack on additional costs for work that was supposed to be included in original price. We were also over-billed for prep work that was never performed (turns out it wasn't needed) but because we agreed to the work in the estimate they gave us were expected to pay. That's like a mechanic giving you an estimate for an engine overhaul they tell you you desperately need, only to find out all you needed was an oil change, but since you were willing to pay for an overhaul, they're gonna charge you for one anyway.
Numerous calls to owner, Zack Niemann were ignored because he is, in my opinion, too cowardly to defend his unethical business practice.
This place is classic "bait and switch" from start to finish. Spare yourself the grief and expense, take your project elsewhere.
This report was posted on Ripoff Report on 11/11/2012 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Niemann-American-Flooring/Marion-Illinois-62959/Niemann-American-Flooring-Niemann-Flooring-Promises-galore-until-they-have-your-money-the-967699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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