Ordered their program on 7/8/05, received package on 7/18/05. About 2 weeks later I found one of the CDs was defective. On 8/11/05 called customer service for a replacement, he said it would be mailed out that day. I offered to send the defective CD but he said don't bother. He then talked me into paying for the program ($69.99) and said I would still have my 30 day trial
when I receive the CD.
On 8/26/05 I got a notice from them stating that my order could not be processed because my credit card would not accept a one penny charge for shipping and handling. So I call customer service and the guy said there was nothing about a notice on his computer. He said to just disregard the notice. I asked him if he could find out if my replacement CD had been shipped yet. He said that if it hadn't, he would mail it out that day.
He then told me that the program included a coaching program and that the total cost was over $250.00. I said I was not aware and that I did not agree to a coaching program. I was anxious to get off the phone so I told him to send me the details along with the CD.
9/7/05 still waiting so I called again. Each time I call is a minimum 10 minute wait on hold. A lady finally answers and I told her I've been getting a big run around. She assured me that she would see to it personally that it would be mailed that day.
9/12/05 I called again to request a return authorization. The guy said no way, it's been way over 30 days. I told him that I have been waiting for that CD so that I could finish reviewing the program but I had not yet received that CD. I told him that I have decided not to wait any longer and I want to send the program back. He put me on hold for a while and then asked where's the defective CD. I was told that I didn't have to send it back. He put me back on hold and then hung up on me.
On 9/20/05 my bank statement shows that they charged me another $69.99. I have sent 4 letters trying to resolve this and get that return authorization so that I can send the program back
On 9/29/05 I finally received the CD, 49 days too late. They have not responded to any of my letters. I want to send back there program. I did not get my 30 days to review the program.
I've got a feeling that they will continue to charge my credit card each month until they rip me off for the whole $250.00
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.