• Report: #951869

Complaint Review: Nine Year Mortgage VERIFIED REVIEW: 9 Year Mortgage commitment to complete customer satisfaction money back guarantee.

  • Submitted: Sat, October 06, 2012
  • Updated: Mon, October 28, 2013

  • Reported By: Ripoff Report — Tempe Arizona USA
Nine Year Mortgage VERIFIED REVIEW: 9 Year Mortgage commitment to complete customer satisfaction money back guarantee.
327 North State Street Orem, Utah United States of America

Nine Year Mortgage VERIFIED REVIEW: 9 Year Mortgage commitment to complete customer satisfaction money back guarantee. Nine Year Mortgage guarantees to make good on every contractual commitment, advertising claim, or your money back. Eliminate all debts including your mortgage in about nine years. 9 Year Mortgage guarantees the time it will take for you to become completely debt-free (subject to you making the agreed upon payments and not adding new debt) with a 110% money back guarantee. Their program is designed for those who have failed to eliminate their debts on their own and want the help of a guaranteed program. Ripoff Report Verified

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Ripoff Report REVIEW / Nine Year Mortgage Commitment to Customer Satisfaction

Nine Year Mortgage joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....



It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

Nine Year Mortgage is Rip-off Report Verified

By Ripoff Report

Nine Year Mortgage approached Ripoff Report with the intent of providing consumers with an additional assurance that it will make good on its promises and commitments.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to anyone who might file a complaint, letting the customer know, the member business wants to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors any such emails to insure the member business does what they agreed to. The people at Nine Year Mortgage did just that.

Nine Year Mortgage goes to great lengths to make sure they resolve any customer issue. Nine Year Mortgage has joined the Corporate Advocacy Program because they want prospective customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care of. Nine Year Mortgage stated from the inception of our program, until the mortgage burning party, our customers are treated as family. We treat every client (and every employee) with respect and dignity while we work hard to ensure that each client achieves financial security and peace of mind.

Since Nine Year Mortgage is part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program they have added a Money Back Guarantee, free End of Life legal services, and become more lenient in times of hardship. The company thinks that it is great that they are working with Ripoff Report to redeem their reputation and take a proactive approach to complaints in their industry. Like Ripoff Report always says, .. All businesses make mistakes.. how they take care of them is what separates good businesses from the bad ones.

NINE YEAR MORTGAGE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS Nine Year Mortgage has been helping clients get out of debt with their unique program since1996. If you have struggled to get out of debt on your own, and you have sufficient income to meet your monthly obligations, we can make it happen for you. We work hard to make sure that we understand your financial situation so that we can tailor the program to fit your needs. There is absolutely no cost or obligation to receive a customized financial analysis. We want you to understand exactly what we can do to help before you make the decision to join us."


Most companies that help people with debt, like credit counseling and debt settlement programs, will only help you with your credit card debt. Their process or renegotiating with your creditors will cause serious harm to your credit. Not so with Nine Year Mortgage. They will help you to eliminate all of your debt including: auto loans, student loans, 401k loans, personal loans, credit cards, and mortgages -- without harm to your credit.

Nine Year Mortgage / Statements from the Chairman.

My name is Howard Ruff, Chairman of Nine Year Mortgage, publisher of The Ruff Times financial newsletter, and author of the best selling financial book of all time, How to Prosper During the Coming Bad Years. I would like to thank you for taking the time to consider our services. I can tell you from my years of experience, that the best indicator of whether or not our program will be a good fit you, is simply if you feel like you need or want help with your finances. If you can look back over the last 5 to 10 years and see that your debt is steadily shrinking, you have an emergency fund that will last several months, and you are on track for a comfortable retirement in time to enjoy it, you clearly do not need our help. (And you are likely an accountant, or would make a very good one!) But if you need help -- if you really want to be debt free, but are just not getting there on your own (or as fast as you'd like), we may have the ideal solution for you. You might know what you should be doing, but lack the consistent long-term financial discipline required. You may not have the full cooperation you need from a spouse, or simply lack the time to devote to making it happen. Or you may have more of an explorer/adventurer type personality, and have plans for more important or more enjoyable things to do with your time. If so, we are happy to provide you with a financial analysis at no cost to you. Once you have all your questions answered, if you want a guaranteed program to get you where you want to be, we can usually fit it into your current budget at a cost that is a small percentage of what we save you. We guarantee your results so you have nothing to lose but your debt (and a lot of paperwork and other hassles that you don't really want to deal with anyway.)

At Nine Year Mortgage we pride ourselves in treating clients as family and in standing by every promise we make. Need help with a guaranteed program to become debt free? Wondering if our program will work for you? Give us a call and we can tell you in a few minutes if you qualify for our program.


As stated above, Nine Year Mortgage is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience.

After speaking with the management at Nine Year Mortgage Ripoff Report is proud to give Nine Year Mortgage a positive Rating. Nine Year Mortgage goes to great lengths to ensure that all customers are satisfied and has assured Ripoff Report that the business features customer satisfaction as the top priority.

Howard Ruff, Chairman of Nine Year Mortgage, stated Over the years, we have carefully considered any customer complaint as constructive criticism and used it as a tool to improve our customer service. Our customers are the face of our business and their satisfaction is of the utmost importance. The objective of our service is to bring our clients peace of mind -- ultimately the peace of mind that being debt free brings. Their finances are in good hands, and they are on the best and fastest path to becoming debt free."


Their policy is to contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Nine Year Mortgage is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

At Nine Year Mortgage we offer a 110% money back guarantee and pride ourselves in customer satisfaction.


Credit counseling and debt settlement companies do not always disclose the damage that their programs cause to your credit. Their programs only work with credit card debt. With Nine Year Mortgage you will eliminate all of your debt including credit cards, auto loans, 401k loans, student loans, personal loans, and mortgages -- without any harm to your credit.

The track record of a company and their client success rate are important. Most companies don't track their success rate because they consider their job is complete once they have worked with you for 6 months or so. They have completed their obligation and made their money.

Others will sell you financial education and various self-help tools and/or software with the promise that they can teach you how you can get out of debt on your own. But this clearly has a high failure rate as most of these programs are gathering dust on a shelf. We know because in our early years we used to sell a first-class self-help kit, but the success rate was estimated to be as low as 3%. You are probably already well aware of what you should be doing to get out of debt and for one of any number of reasons, you may not be making progress. Talk is cheap and good ideas are a dime a dozen, but getting out of debt is not so easy or everyone would have done it by now.

.. Nine Year Mortgage is a full-service financial center that provides guaranteed financial programs with the safest, fastest, and surest path to becoming debt free -- since 1996.

*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Nine Year Mortgage will do whatever it takes to make sure their customers are properly taken care of.

If anyone has a complaint or concern with Nine Year Mortgage, you are invited to contact them directly via email: CustomerCare@NineYearMortgage.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can always call Nine Year Mortgage directly at 888 239-3765..

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concern with Nine Year Mortgage or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. If an issue arises that you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is charting in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe, confident, and secure when doing business with Nine Year Mortgage.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, And about Nine Year Mortgage's Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident, and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ...yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
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This report was posted on Ripoff Report on 10/06/2012 10:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nine-Year-Mortgage-VERIFIED-REVIEW-9-Year-Mortgage-commitment-to-complete-customer-satisfaction-money-back-guarantee/Orem-Utah-84057/Nine-Year-Mortgage-VERIFIED-REVIEW-9-Year-Mortgage-commitment-to-complete-customer-satisf-951869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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