• Report: #120086

Complaint Review: Nissan North America

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  • Submitted: Sun, November 28, 2004
  • Updated: Sat, July 02, 2005

  • Reported By:Jennings Louisiana
Nissan North America
18501 South Figueroa St. Gardena, California U.S.A.

Nissan North America ripoff Gardena California

*Consumer Comment: I check the NHTSA often.

*Consumer Comment: I could have been mistaken

*Consumer Suggestion: Rental & Towing expenses regarding Nissan

*Consumer Suggestion: Warranty/Recall

*Consumer Comment: No USAA for Angela

*Consumer Comment: They should have paid

*Consumer Comment: You don't need seperate insurance.

*Consumer Comment: You don't need seperate insurance.

*Author of original report: Road Service

*Consumer Suggestion: My Oh My

*Consumer Comment: You are correct - I'm a true supporter of this site and donate too because I believe in what they do.

*Consumer Comment: To David in Gallatin, TN.

*Consumer Comment: Stop trashin' I think this woman has a legitimate complaint and has every right to expect her towing charge refunded

*Author of original report: We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

*Author of original report: We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

*Author of original report: We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

*Author of original report: We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

*Consumer Comment: I don't see the ripoff

*Consumer Comment: A question?

*Consumer Suggestion: You assumed wrong

*Consumer Suggestion: You assumed wrong

*Consumer Suggestion: You assumed wrong

*Consumer Suggestion: You assumed wrong

*Author of original report: Update

*Author of original report: Nissan Slag on Board

*Consumer Suggestion: The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

*Consumer Suggestion: The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

*Consumer Suggestion: The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

*Consumer Suggestion: The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

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I own a Nissan Sentra GXE 2001. Last month I was driving on Interstate 10 when my engine suddenly died while driving 75m/hr. Luckily I was able to coast off the busy interstate without getting hurt or killed. My car would not restart, so I called a towing service to have my car towed home. It was around 7-8pm.

When I got home I did an internet search for possible similar problems, and I found a mandatory recall on the ECM filter and crank shaft sensor that was known to cause the engine to die without warning. Next day, I called my dealer, told them the problem, and arranged to have my vehicle picked up and towed to the dealer for service. This was on a Thursday morning. I called several times Friday, and they had not checked out my vehicle yet, so refused to provide a rental until they knew what was wrong with the car, even though I have an extended warranty covering towing, rental, etc.

Needless to say, I walked to work that weekend, but I received my vehicle back on Monday afternoon. It was indeed the recall parts that caused the problem, so service was free, and when I asked about getting reimbursement for my towing charge, I was told I had to call Nissan HQ's. I did, they agreed I was entitled to reimbursement, and told me to fax all the info to them, which I did...everything they asked for, including the service form proving Nissan was at fault. I'm thinking I'm getting this refund, no problem, but wait...a few days later I get a letter denying my request for reimbursement.

It gives no reason, only stating the decision was made after careful consideration. i refaxed them again, with the same results. What is this?? Nissan has defective parts on their vehicles, risking peoples very lives!!...and they have to nerve to refuse to repay the towing charge it cost me?! I warn everyone...do not even consider purchasing a Nissan vehicle, I've found many similar stories of Nissan vehicles with defective parts, their customer service sucks, and they have no qualms about stealing from the little guys. What's $75 bucks to them???

I'll tell you...it's already cost them about $30,000, way more over my lifetime, because I will never purchase a vehicle from them again. I have reported them to the BBB, Federal Trade Commission, Consumer Affairs, and am considering legal action just on principle. Nissan is not the great company that they once were.

Angela
Jennings, Louisiana
U.S.A.

This report was posted on Ripoff Report on 11/28/2004 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nissan-North-America/Gardena-California-90248-0191/Nissan-North-America-ripoff-Gardena-California-120086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I check the NHTSA often.

AUTHOR: Samantha - (U.S.A.)

I am a female and I check the NHTSA often (thanks to a Chevrolet Beretta I once owned with a bad brake system).

OK.. This is what I don't understand, Angela. You seem so dead set that Nissan is to blame for all your troubles, yet you haven't mentioned any complaints you have filed with the dealership. They would be the first people I went after if I were you. It's their fault you didn't get a rental car... since they didn't look at your car.

Sounds like a made-up excuse to me, did you even tell them about the recall or have them check the VIN when you took the car in? At that point is when you should have contacted Nissan. I would have stood right there and called from my cell phone.

Sure, in a perfect world you should be able to buy a car and have it last for years and years without anything ever going wrong, but this isn't a perfect world. If you think it is, do yourself a favor and move into a bomb shelter. I have no complaints about Nissan quality.

I have owned 4 Nissans: 87 Sentra, 87 300ZX, 95 Maxima and an 05 Sentra. Still have the Maxima with just over 300,000 miles. Just checked the NHTSA site a few days ago and found a recall on the new Sentra. Am I mad? No, am I going to sue Nissan? No. Why not? Because I realize mistakes are made in the manufacturing process.

Nissan (unlike GM) realized it's mistake and issued a recall before it became a big problem and thousands of people got hurt (unlike GM). I'm glad to have the backing of a company like Nissan who stands behind their product and keeps testing them instead of just focusing on the next model and forgetting about the ones people are driving every day.
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#2 Consumer Comment

I could have been mistaken

AUTHOR: David - (U.S.A.)

I thought this was a factory warranty part extension by Nissan because the parts failed frequently in use. I've always been notified by Nissan for any safety recalls and I wonder why she was not. Is it because I keep the Nissan service computer up to date with my current address? Because I fill out address change notices when I move? Change the cars registration address when I move? I know Nissan is not psychic and if they don't know where I am they can't notify me.

The point is Lane made a valid suggestion that you should be proactive and check for recalls since you were not notified. He said this to someone who admitted "When I got home I did an internet search for possible similar problems, and I found a mandatory recall on the ECM filter and crank shaft sensor that was known to cause the engine to die without warning" This statement makes you sound computer savy.

Why this suggestion would make you start cussing and calling him a company shill is beyond me. It was not a good response to someone who was only trying to help. It makes me think that the whole notifcation problem my not be Nissan's fault.

Cuss me out some more and maybe you will feel better. You've certainly done your part to hurt sales. They are up 38 percent since 2001.
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#3 Consumer Suggestion

Rental & Towing expenses regarding Nissan

AUTHOR: Richard - (U.S.A.)

If you have a Nissan Security plus policy, the towing and rental is covered IF the repair is a covered item in your policy. For example, if the dealer determines your alternator caused the problem, your policy will cover the rental. If you had a warrantable paint problem, you would not get a rental because it is not a covered item in your policy.

The same goes for towing.
As for rental and Sec+ policy, 90 percent of the time you are eligible for up to 2 days or $70 per covered repair. If you have an alternator on one line and a compressor on another line of the same repair order, you have up to $140 of rental that's covered.

If you have a $140 rental bill and you had one repair paying anywhere from 0.1 up to 8.0 hours, Nissan would cover up to $70 and you would be responsible for the rest. Please note that you are covered for the time it takes to do the repair only... DO NOT EXPECT ANY ASSISTANCE FROM NISSAN FOR ADDITIONAL TIME BECAUSE A PART IS ON BACK-ORDER! Again, rental is covered based on the amount of time each covered pays from the warranty flat rate manual.

Now if you have a recall or campaign issue, 99.9% of the time it should be covered. If the dealer had knowlege of your rental and towing expense when your car was brought in and they failed to notate that on the final invoice, that is the dealers fault for negligence and they should follow the steps below. If you're presenting these items after you picked up the car and left the dealer, it should not be a problem either.

My advice is to ask for the service manager or general manager of the dealership and explain to them what happened and you'd like to speak to the dealers Nissan regional DPSM (Dealer Parts & Service Manager). The DPSM is in a better position to accomodate your request.

Meanwhile, you should ask for the dealer's warranty administrator and have them submit an S45-S form request for credit for both the rental and towing. Once Nissan receives this from the dealer, they will submit it to Nissan and credit the dealer at month end and in turn, should be able to cut you a check for your expenses.

If your dealer is clueless on what an S45-S form is, have them look for it in their Assurance Products Resource Manual (which all Nissan dealers should have) so they know how to proceed. Make sure the dealer's warranty admin. has a copy of your rental and tow bill to submit to Nissan otherwise NO ONE can help you.

My gut feeling is dealer laziness. No one seems to want to fill these forms out and cut a check to you while they wait for Nissan to pay them. Dealers hate these S45-S forms too because their is only one persone handling these for the entire nation. Sometimes it's almost 3 months before the dealer receives a credit from Nissan. Don't bother with consumer affairs either. A majority of them have no idea of their own policies and procedures.

Once you get the attention of the DPSM, you'll start seeing some action. Feel free to show this report to your dealer too. They should be there for you and support the Nissan product. Customer satisfaction and owner retention are a high priority demand placed upon dealers and there's no excuse for this behavior from the dealer.

Nissan is a good product. Please don't let the actions of one dealer's lack of management and customer service deter you from the product itself. Nissan itself values their customers but they usually follow what a dealer advises them and most likely they misled Nissan with incorrect information to refuse your request.

I am not a Nissan employee but I am a dealer employee handling warranty claims. Trust me, your dealer is able to resolve this in a timely manner. Because this is a warranty claim too, you should be receiving a survey from Nissan on your experience with the dealer. By all means vent! If you did not receive one, the dealership probably left out your name and address during claims submission so you would not receive the survey. These survey's do make or break employee commissions. If this is costing you, this is a way to make it cost the dealer in a small way in addition to letting Nissan know of your displeasure with your visit to the dealer.

Good luck with your claim!
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#4 Consumer Suggestion

Warranty/Recall

AUTHOR: Nikki - (U.S.A.)

My question is in reference to the original story regarding the towing. Did you call Nissan Road Service for the tow or your own service? Regardless in a situation like that you should have been re-imbursed the full amount, had your car fixed, AND provided a rental car. Lets pretend there wasn't a recall for just a second. I, too, purchased an extended 84 month/100,000 mi warranty with my Nissan that comes with a towing service. I havent used it so Im not exactly sure how that works. Even with the warranty, it should have been included. Bottom line, if Nissan HQ said you were entitled to a reimbursement, they shouldn't have gone back on their word & just reimbursed you.
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#5 Consumer Comment

No USAA for Angela

AUTHOR: Jason - (U.S.A.)

I am guessing that Nissan is refusing the towing reimbursement because it is a Recall issue, however, if she does have the extended warranty, then she needs to read the contract and see if rental/towing charges are covered.

While a recall guarantees that the repair is made at no charge to the consumer, the consumer has absolutely no right to reimbursement of towing or rental charges.

If this happened under the original 3/36,000 period (Or whaever nissan offers) then Nissan absolutely should reimburse, pending, and this may be where the problem lies here. According to Angela, Nissan DID, in fact, pay for towing. They paid for towing from her house to the dealership.

If this happened under an extended warranty.. These are generally handled by a third party which is neither the dealer or the manufacturer, and you would have to read the contract to see if rental and towing was covered. When I purchased my vehicle new in '97, I declined the towing/rental reimbursement because the cost was far higher than the benefits. However, again, they'd pay for ONE tow, not two.

In this situation.. It's a tough call. It was past closing time for the dealership, but you still could have had it towed there and left on the lot. The tow to your house was your call, and therefore your responsibility. Nissan paid for your car to be towed from your house to the dealership.

As for USAA, they are national and they are the single best insurance company (and many other things) in the United States today. I love getting the rebate check back at the end of the year. They actually send money back to you if their claims are less than they expected, which they have been every single year I have been with them. The rates are absolutely the lowest of anyone by at least 10% and often more than that.

Only problem, it's not available to the general public. You must be an officer in the armed services, an NCO who has been in for 3 years or something like that, or an eligible spouse or dependent of a USAA member.
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#6 Consumer Comment

They should have paid

AUTHOR: Bonny - (U.S.A.)

Regardless of if a car is still under warranty or not, the dealer has to honor recalls. So those of you who used that as a reason Nissan didn't need to pay are wrong. If their defective part caused a problem they should be responsible. Having admitted the part was defective is they admitting responsibility. If a part in general broke it would be different but because it has been recalled they have to honor that.
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#7 Consumer Comment

You don't need seperate insurance.

AUTHOR: Lane - (U.S.A.)

Oh Angela, you are not watching out for yourself again. Are you going to switch your car insurance to USAA just to have a towing package? You can purchase it from the insurance company you are already using for a couple of extra dollars every six months. If you have been a customer with your current insurer for any length of time, you will probably pay a little more if you switch companies.
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#8 Consumer Comment

You don't need seperate insurance.

AUTHOR: Lane - (U.S.A.)

Oh Angela, you are not watching out for yourself again. Are you going to switch your car insurance to USAA just to have a towing package? You can purchase it from the insurance company you are already using for a couple of extra dollars every six months. If you have been a customer with your current insurer for any length of time, you will probably pay a little more if you switch companies.
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#9 Author of original report

Road Service

AUTHOR: Angela - (U.S.A.)

Cory...if that USAA is nationwide, I think I'll check into getting it, sounds like a good deal. I definitely need to need some kind of road service policy to cover me since I don't know how to even change a tire. Thanks for the info.
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#10 Consumer Suggestion

My Oh My

AUTHOR: Cory - (U.S.A.)

Have my insurance with USAA. For $5 PER 6 MONTHS I get free towing. Have it on all 3 of my vehicles, which means it costs me $30 PER YEAR for all 3 cars to be covered up to $125. Have used it 1 or 2 times per year for the last couple of years. I've even called them to come out and change tires. It's well worth it. Stayed away from the other pissing contest.
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#11 Consumer Comment

You are correct - I'm a true supporter of this site and donate too because I believe in what they do.

AUTHOR: David - (U.S.A.)

You have the right to post a complaint on this site. I have a right to read it because It might concern me since I own a Nissan. Now I will quote from the rebuttal box why I can add a response.

"I have a Consumer Comment: I am none of the above but have comments regarding this Rip-off Report and wish to express my opinion. These Comments will be treated as "Letters to the EDitor" Solid, productive criticism, your opinions and other comments accepted only."

Notice this last line, "your opinions and other comments accepted only."

I'm a true supporter of this site and donate too because I believe in what they do.

I've been ripped off badly over the years by nearly every carmaker out there on out of warranty claims and repairs, BMW, CHEVY, PONTIAC, FORD (THE WORST), JEEP 2nd to worst,(You haven't lived if you never went through the 93-95 Grand Cherokee air conditioner condenser recall and claim denial).

It has been refreshing to me to treated so well by Nissan and that is my "opinion and other comments"
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#12 Consumer Comment

To David in Gallatin, TN.

AUTHOR: Patrick - (U.S.A.)

David,

You are confusing a warranty issue with a recall issue. Your vehicle does NOT have to be under factory warranty in order to get a safety recall issue fixed for no charge. By law, any recall that affects the safe driving condition of a vehicle MUST be corrected by the manufacturer at no cost to the consumer.

For example, I have a 2001 Suzuki Grand Vitara XL7 with 46K miles. Last month I received a recall regarding the fuel line. Since it was a safety issue, I took my vehicle in and the dealer fixed it at no charge, even though I was out of my warranty period.

Even if your vehicle is ten years old, if a new safety recall comes out that affects it, the carmaker has to fix it for free.

Angela has a valid complaint. If enough people complain to the Attorney General, then they just might start an investigation. This is how a lot of class action suits start out.
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#13 Consumer Comment

Stop trashin' I think this woman has a legitimate complaint and has every right to expect her towing charge refunded

AUTHOR: Randy - (U.S.A.)

This is a bit ridiculous. I think this woman has a legitimate complaint and has every right to expect her towing charge refunded. I sure would. If the problem fell under a recall, why should she have to foot the bill? And a rental!? My god, how dare you expect that when they keep your car over the weekend!? The nerve of her!! That's sarcasm, in case you people don't get it. You guys have a screw loose or what?? When my mustang was in the shop, I was supplied with a rental for a week, no charge. That's what good dealers do, if they want repeat business. And what difference does it make if it was under the 3-yr warranty if she had an extended warranty? Same thing. Also, how many women do you know that check online for recalls?? None, I'd bet, so lay off.
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#14 Author of original report

We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

AUTHOR: Angela - (U.S.A.)

You 2 guys are on the wrong board...this is a "complaint" board...get it?? If you both love Nissan so much...which obviously you guys do...why are you here?? We have a right to bitch...and warn other people if we want, if you don't like it, don't read it, that's all I can say. And if you both own a car that breaks down when you've paid several grand on a warranty, and it still costs you out of pocket, esp. when it's the manufacturers fault...if you both see a problem with a complaint about that, well, it's you guys that have a problem, not me. And I pay taxes too, that's what those agencies are for, so yes, I'm gonna use them! Whoever wants to let big companies shit on them and not try to do something about it, well, you go right on ahead.

Also, there's 2 responses to Lane b/c I thought the first one wasn't going to be posted with the bad language, so I cooled off and typed another one, but you don't come on a consumer complaint board and insult someone b/c they complained...how stupid is that!! It does make it sound like you're here to stick up for Nissan...which means you're in the wrong place, obviously. And this is the last time I respond just b/c someone didn't like what I say...I was here to let others know how Nissan treats customers. Read the whole board, you'll see nissan makes specializes in denying people's rightful claims...if you don't agree, fine...I'm not the only one here complaining, so to whoever don't like it...TOO BAD...don't come to Ripooffreport.com and you won't be offended, I guess.
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#15 Author of original report

We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

AUTHOR: Angela - (U.S.A.)

You 2 guys are on the wrong board...this is a "complaint" board...get it?? If you both love Nissan so much...which obviously you guys do...why are you here?? We have a right to bitch...and warn other people if we want, if you don't like it, don't read it, that's all I can say. And if you both own a car that breaks down when you've paid several grand on a warranty, and it still costs you out of pocket, esp. when it's the manufacturers fault...if you both see a problem with a complaint about that, well, it's you guys that have a problem, not me. And I pay taxes too, that's what those agencies are for, so yes, I'm gonna use them! Whoever wants to let big companies shit on them and not try to do something about it, well, you go right on ahead.

Also, there's 2 responses to Lane b/c I thought the first one wasn't going to be posted with the bad language, so I cooled off and typed another one, but you don't come on a consumer complaint board and insult someone b/c they complained...how stupid is that!! It does make it sound like you're here to stick up for Nissan...which means you're in the wrong place, obviously. And this is the last time I respond just b/c someone didn't like what I say...I was here to let others know how Nissan treats customers. Read the whole board, you'll see nissan makes specializes in denying people's rightful claims...if you don't agree, fine...I'm not the only one here complaining, so to whoever don't like it...TOO BAD...don't come to Ripooffreport.com and you won't be offended, I guess.
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#16 Author of original report

We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

AUTHOR: Angela - (U.S.A.)

You 2 guys are on the wrong board...this is a "complaint" board...get it?? If you both love Nissan so much...which obviously you guys do...why are you here?? We have a right to bitch...and warn other people if we want, if you don't like it, don't read it, that's all I can say. And if you both own a car that breaks down when you've paid several grand on a warranty, and it still costs you out of pocket, esp. when it's the manufacturers fault...if you both see a problem with a complaint about that, well, it's you guys that have a problem, not me. And I pay taxes too, that's what those agencies are for, so yes, I'm gonna use them! Whoever wants to let big companies shit on them and not try to do something about it, well, you go right on ahead.

Also, there's 2 responses to Lane b/c I thought the first one wasn't going to be posted with the bad language, so I cooled off and typed another one, but you don't come on a consumer complaint board and insult someone b/c they complained...how stupid is that!! It does make it sound like you're here to stick up for Nissan...which means you're in the wrong place, obviously. And this is the last time I respond just b/c someone didn't like what I say...I was here to let others know how Nissan treats customers. Read the whole board, you'll see nissan makes specializes in denying people's rightful claims...if you don't agree, fine...I'm not the only one here complaining, so to whoever don't like it...TOO BAD...don't come to Ripooffreport.com and you won't be offended, I guess.
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#17 Author of original report

We have a right to bitch...and warn other people if we want, if you don't like it, don't read it!

AUTHOR: Angela - (U.S.A.)

You 2 guys are on the wrong board...this is a "complaint" board...get it?? If you both love Nissan so much...which obviously you guys do...why are you here?? We have a right to bitch...and warn other people if we want, if you don't like it, don't read it, that's all I can say. And if you both own a car that breaks down when you've paid several grand on a warranty, and it still costs you out of pocket, esp. when it's the manufacturers fault...if you both see a problem with a complaint about that, well, it's you guys that have a problem, not me. And I pay taxes too, that's what those agencies are for, so yes, I'm gonna use them! Whoever wants to let big companies shit on them and not try to do something about it, well, you go right on ahead.

Also, there's 2 responses to Lane b/c I thought the first one wasn't going to be posted with the bad language, so I cooled off and typed another one, but you don't come on a consumer complaint board and insult someone b/c they complained...how stupid is that!! It does make it sound like you're here to stick up for Nissan...which means you're in the wrong place, obviously. And this is the last time I respond just b/c someone didn't like what I say...I was here to let others know how Nissan treats customers. Read the whole board, you'll see nissan makes specializes in denying people's rightful claims...if you don't agree, fine...I'm not the only one here complaining, so to whoever don't like it...TOO BAD...don't come to Ripooffreport.com and you won't be offended, I guess.
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#18 Consumer Comment

I don't see the ripoff

AUTHOR: David - (U.S.A.)

Since you didn't respond to my question about the orginal factory warranty I'm going to assume that I was over 3 years old or 36,000 miles.

So let me get it right- Nissan fixed your car for free even though the warranty had expired. But that's not good enough for you. You want towing and a rental car! Pleasssse

You said you had an extended warranty with towing and rental clauses so why don't you file a claim with them.

I'm glad Nissan didn't pay your petty claims because they would have to pass the cost off to me, a very satisfied owner of a 350Z. This car is just one of seven great Nissans I've owned over the years.

Just stick to wasting our tax dollars by bugging the federal agencies about this supposed injustice.

I can't wait for you to come back and spill your vile vennom all over me like you did Lane. If you handled your dealings with Nissan with the attitude you take in your response to Lane it's no wonder they closed your claim after carefull consideration.
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#19 Consumer Comment

A question?

AUTHOR: David - (U.S.A.)

Was the car still under the 3 year 36,000 mile warranty when this happened?
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#20 Consumer Suggestion

You assumed wrong

AUTHOR: Lane - (U.S.A.)

Sorry to burst your bubble but I don't work for Nissan. I work for a Law Enforcement Agency in Phoenix. The reason I drive a used car, (which by the way is my third vehicle, I have a 2000 Toyota Sienna Minivan and a 1999 Toyota Camry which were purchased new and are far superior in quality to the Nissan) is that I generally drive 100+ miles a day for work purposes and I want to save wear and tear on my good vehicles, not to mention that gas went up to $2.17 a gallon. The nissan gets about 33 miles a gallon and the Toyotas only get about 21 for the Minivan and 26 for the Camry. I actually save more by owning more and driving what is needed when it is needed. But honestly, you need to protect yourself. I make it a point on occasion to check for recalls on all three of my vehicles since, as you know, paperwork does fall through the cracks. I am not going to leave it up to someone else to let me know that I need recall work, I just go straight to the watchdog govt. agency and check. It has saved me a lot of hassle. Out of the last 4 new vehicles I have bought since 1996, I have only gotten 1 recall notice on a dodge truck (even though there were about six on this vehicle and even more on the other dodge) and that is all. The safety of my family and public comes first. and I make it a point to check this info on a regular basis.
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#21 Consumer Suggestion

You assumed wrong

AUTHOR: Lane - (U.S.A.)

Sorry to burst your bubble but I don't work for Nissan. I work for a Law Enforcement Agency in Phoenix. The reason I drive a used car, (which by the way is my third vehicle, I have a 2000 Toyota Sienna Minivan and a 1999 Toyota Camry which were purchased new and are far superior in quality to the Nissan) is that I generally drive 100+ miles a day for work purposes and I want to save wear and tear on my good vehicles, not to mention that gas went up to $2.17 a gallon. The nissan gets about 33 miles a gallon and the Toyotas only get about 21 for the Minivan and 26 for the Camry. I actually save more by owning more and driving what is needed when it is needed. But honestly, you need to protect yourself. I make it a point on occasion to check for recalls on all three of my vehicles since, as you know, paperwork does fall through the cracks. I am not going to leave it up to someone else to let me know that I need recall work, I just go straight to the watchdog govt. agency and check. It has saved me a lot of hassle. Out of the last 4 new vehicles I have bought since 1996, I have only gotten 1 recall notice on a dodge truck (even though there were about six on this vehicle and even more on the other dodge) and that is all. The safety of my family and public comes first. and I make it a point to check this info on a regular basis.
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#22 Consumer Suggestion

You assumed wrong

AUTHOR: Lane - (U.S.A.)

Sorry to burst your bubble but I don't work for Nissan. I work for a Law Enforcement Agency in Phoenix. The reason I drive a used car, (which by the way is my third vehicle, I have a 2000 Toyota Sienna Minivan and a 1999 Toyota Camry which were purchased new and are far superior in quality to the Nissan) is that I generally drive 100+ miles a day for work purposes and I want to save wear and tear on my good vehicles, not to mention that gas went up to $2.17 a gallon. The nissan gets about 33 miles a gallon and the Toyotas only get about 21 for the Minivan and 26 for the Camry. I actually save more by owning more and driving what is needed when it is needed. But honestly, you need to protect yourself. I make it a point on occasion to check for recalls on all three of my vehicles since, as you know, paperwork does fall through the cracks. I am not going to leave it up to someone else to let me know that I need recall work, I just go straight to the watchdog govt. agency and check. It has saved me a lot of hassle. Out of the last 4 new vehicles I have bought since 1996, I have only gotten 1 recall notice on a dodge truck (even though there were about six on this vehicle and even more on the other dodge) and that is all. The safety of my family and public comes first. and I make it a point to check this info on a regular basis.
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#23 Consumer Suggestion

You assumed wrong

AUTHOR: Lane - (U.S.A.)

Sorry to burst your bubble but I don't work for Nissan. I work for a Law Enforcement Agency in Phoenix. The reason I drive a used car, (which by the way is my third vehicle, I have a 2000 Toyota Sienna Minivan and a 1999 Toyota Camry which were purchased new and are far superior in quality to the Nissan) is that I generally drive 100+ miles a day for work purposes and I want to save wear and tear on my good vehicles, not to mention that gas went up to $2.17 a gallon. The nissan gets about 33 miles a gallon and the Toyotas only get about 21 for the Minivan and 26 for the Camry. I actually save more by owning more and driving what is needed when it is needed. But honestly, you need to protect yourself. I make it a point on occasion to check for recalls on all three of my vehicles since, as you know, paperwork does fall through the cracks. I am not going to leave it up to someone else to let me know that I need recall work, I just go straight to the watchdog govt. agency and check. It has saved me a lot of hassle. Out of the last 4 new vehicles I have bought since 1996, I have only gotten 1 recall notice on a dodge truck (even though there were about six on this vehicle and even more on the other dodge) and that is all. The safety of my family and public comes first. and I make it a point to check this info on a regular basis.
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#24 Author of original report

Update

AUTHOR: Angela - (U.S.A.)

Today I filed a complaint with the California Attorney General's office...I want Nissan to be reported to every consumer agency possible...hopefully enough people will wise up and stop purchasing these from these creeps and they can go the way of Daewoo.

And Lane, to answer some of your stupid questions, I did not know beforehand about the recall, it is Nissan's responsibility to inform me of mandatory recalls, not for me to check the NHT...whatever, website. I have better things I'd rather spend my time doing on the internet, thank you. And engine failure on a busy interstate is "an inconvenient breakdown"...what are you, a moron?? And as to my financial status, since I purchased mynew vehicle new, and you bought a used one, that statement is totally absurd!! I have no doubt your a Nissan employee, and while I'm glad you're here to read these posts about how people feel about your corrupt company..if you have nothing constructive to say, please keep your useless opinions to yourself. Enjoy helping Nissan screw people around...like they say, God doesn't come down with a whip....
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#25 Author of original report

Nissan Slag on Board

AUTHOR: Angela - (U.S.A.)

Today I filed a complaint with the California Attorney General, let's hope they put the screws on that shit company!

BTW, I'm glad an obvious employee of Nissan reads this board, it's time the lowlifes hear what we think of you. If you don't have anything constructive to say, don't bother replying. I purchased a NEW vehicle that wasn't supposed to have cheap, defective parts controlling the fuckin' engine!! I guess the others on this board who's vehicle also stopped dead in the middle of the road are at fault, too, not Nissan, of course! And you call it just an inconvenient breakdown...you stupid moronic fuckoff!! Of course I didn't know about the recall until after the fact, you snake, and to insult me when you have no clue what my financial status is shows how low you people really are. Why don't you insult everyone on here that wants retribution for being ripped off...and no, I don't want to hire a lawyer to get back $75, I just want to spread the word that Nissan is run by crooks, as you see by this board. If I can get one person to not purchase from that immoral company, I'll be happy. That's become my new goal in life, so run back to your Nissan dealership or Corporate HQ, and go screw yourself, Lane.
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#26 Consumer Suggestion

The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

AUTHOR: Lane - (U.S.A.)

May I make a suggestion? The vehicle does have an active recall. Why didn't you take the vehicle to the dealership when they mailed you the recall notice, before the problem? You would have avoided all of the rental problems and the inconvienent breakdown. If you bought the car used, did you have it inspected by your favorite mechanic and have him check for recalls? Did you even bother checking the NHTSA website which shows recalls for just about any kind of vehicle you can think of? http://www.nhtsa.dot.gov/ At the time that you bought the car did you check with the service advisors as to if there were any recalls and have them check the VIN number to see if those repairs had already been performed? I bought a 2002 Sentra this year from Avondale Nissan in Avondale Arizona and I had the service advisor run the VIN. The repairs had not been performed, just by me asking them to do it they did it and I have not had a problem yet. It seems as though you are a victim of yourself. As to you filing legal action, I don't think you will, considering how you balked about a rental car and then had to walk to work. You probably don't even have enough money to retain an attorney.
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#27 Consumer Suggestion

The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

AUTHOR: Lane - (U.S.A.)

May I make a suggestion? The vehicle does have an active recall. Why didn't you take the vehicle to the dealership when they mailed you the recall notice, before the problem? You would have avoided all of the rental problems and the inconvienent breakdown. If you bought the car used, did you have it inspected by your favorite mechanic and have him check for recalls? Did you even bother checking the NHTSA website which shows recalls for just about any kind of vehicle you can think of? http://www.nhtsa.dot.gov/ At the time that you bought the car did you check with the service advisors as to if there were any recalls and have them check the VIN number to see if those repairs had already been performed? I bought a 2002 Sentra this year from Avondale Nissan in Avondale Arizona and I had the service advisor run the VIN. The repairs had not been performed, just by me asking them to do it they did it and I have not had a problem yet. It seems as though you are a victim of yourself. As to you filing legal action, I don't think you will, considering how you balked about a rental car and then had to walk to work. You probably don't even have enough money to retain an attorney.
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#28 Consumer Suggestion

The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

AUTHOR: Lane - (U.S.A.)

May I make a suggestion? The vehicle does have an active recall. Why didn't you take the vehicle to the dealership when they mailed you the recall notice, before the problem? You would have avoided all of the rental problems and the inconvienent breakdown. If you bought the car used, did you have it inspected by your favorite mechanic and have him check for recalls? Did you even bother checking the NHTSA website which shows recalls for just about any kind of vehicle you can think of? http://www.nhtsa.dot.gov/ At the time that you bought the car did you check with the service advisors as to if there were any recalls and have them check the VIN number to see if those repairs had already been performed? I bought a 2002 Sentra this year from Avondale Nissan in Avondale Arizona and I had the service advisor run the VIN. The repairs had not been performed, just by me asking them to do it they did it and I have not had a problem yet. It seems as though you are a victim of yourself. As to you filing legal action, I don't think you will, considering how you balked about a rental car and then had to walk to work. You probably don't even have enough money to retain an attorney.
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#29 Consumer Suggestion

The vehicle does have an active recall. Why didn't you take the vehicle to the dealership

AUTHOR: Lane - (U.S.A.)

May I make a suggestion? The vehicle does have an active recall. Why didn't you take the vehicle to the dealership when they mailed you the recall notice, before the problem? You would have avoided all of the rental problems and the inconvienent breakdown. If you bought the car used, did you have it inspected by your favorite mechanic and have him check for recalls? Did you even bother checking the NHTSA website which shows recalls for just about any kind of vehicle you can think of? http://www.nhtsa.dot.gov/ At the time that you bought the car did you check with the service advisors as to if there were any recalls and have them check the VIN number to see if those repairs had already been performed? I bought a 2002 Sentra this year from Avondale Nissan in Avondale Arizona and I had the service advisor run the VIN. The repairs had not been performed, just by me asking them to do it they did it and I have not had a problem yet. It seems as though you are a victim of yourself. As to you filing legal action, I don't think you will, considering how you balked about a rental car and then had to walk to work. You probably don't even have enough money to retain an attorney.
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