I own a Nissan Sentra GXE 2001. Last month I was driving on Interstate 10 when my engine suddenly died while driving 75m/hr. Luckily I was able to coast off the busy interstate without getting hurt or killed. My car would not restart, so I called a towing service to have my car towed home. It was around 7-8pm.
When I got home I did an internet search for possible similar problems, and I found a mandatory recall on the ECM filter and crank shaft sensor that was known to cause the engine to die without warning. Next day, I called my dealer, told them the problem, and arranged to have my vehicle picked up and towed to the dealer for service. This was on a Thursday morning. I called several times Friday, and they had not checked out my vehicle yet, so refused to provide a rental until they knew what was wrong with the car, even though I have an extended warranty covering towing, rental, etc.
Needless to say, I walked to work that weekend, but I received my vehicle back on Monday afternoon. It was indeed the recall parts that caused the problem, so service was free, and when I asked about getting reimbursement for my towing charge, I was told I had to call Nissan HQ's. I did, they agreed I was entitled to reimbursement, and told me to fax all the info to them, which I did...everything they asked for, including the service form proving Nissan was at fault. I'm thinking I'm getting this refund, no problem, but wait...a few days later I get a letter denying my request for reimbursement.
It gives no reason, only stating the decision was made after careful consideration. i refaxed them again, with the same results. What is this?? Nissan has defective parts on their vehicles, risking peoples very lives!!...and they have to nerve to refuse to repay the towing charge it cost me?! I warn everyone...do not even consider purchasing a Nissan vehicle, I've found many similar stories of Nissan vehicles with defective parts, their customer service sucks, and they have no qualms about stealing from the little guys. What's $75 bucks to them???
I'll tell you...it's already cost them about $30,000, way more over my lifetime, because I will never purchase a vehicle from them again. I have reported them to the BBB, Federal Trade Commission, Consumer Affairs, and am considering legal action just on principle. Nissan is not the great company that they once were.