On December 13, 2012, I placed an online order for three Polaroid 7" High Resolution Color E-Readers with 2 GB Internal Memory & Earbuds. Upon placing my order I was given a time frame of 10-14 days for delivery. Initially, I received an email on December 14, 2012 which indicated that my order had been shipped. The email included the UPS tracking number. The UPS website indicated that the label had been printed and the package was ready for shipment. I diligently tracked my purchase each day hoping for my package to be shipped. After 12 days (December 26, 2012), I sent my first request for additional information. The first response received from No More Rack was that I should wait 2-3 weeks for shipment and if not received, to please wait 30 days and contact them again. I complied with their initial request to wait thirty days for my package. [continued below]....
..... I did not inquire about the whereabouts of my package until January 10, 2013. I requested a status update at that time, as it had been almost thirty days since the initial shipment on December 14, 2012. No More Rack stalled me for more
than 10 days before my package was actually shipped on January 21, 2013. I received my packages on January 23, 2013. I opened my packages to discover that the items received were not what I initially purchased. I purchased three Polaroid 7" High Resolution Color E-Readers with 2 GB Internal Memory & Earbuds. None of the e-readers received included earbuds. I only received three e-readers. This is not what was advertised. I feel as if I have received very poor customer service, the shipping speed was horrendous and then to add insult to injury ----I did not receive what I ordered!
Since the shipment was not complete, I felt that I was due a refund for the difference of the e-readers received without earbuds as there was a price difference. I purchased three e-readers at a $49.00 price point. The e-readers without earbuds were offered at a $39.00 price point. Therefore, since I did not receive the product advertised, I felt that I was entitled to a refund for the difference. My total purchase price for the original shipment was $153.00 which included $147.00 gross for the products and $6.00 for shipping. If I had of purchased the e-readers without earbuds, my order total would have been $123.00 total, which would include $117 gross for the products and $6.00 for shipping. The difference between the two prices is $30.00. I requested a $30.00 refund from NoMoreRack.com and received a store credit of $30.00. I attempted to utilize my $30.00 credit, while purchasing the items, my account was banned for fraudulent activity. I feel that I am owed this refund and would now like it returned to my credit card promptly.
I feel as if I have been mistreated by this business repeatedly and will not choose to do business with them in the future. However, I feel that I am entitled to the difference in value between what was received and what was ordered. This business has treated me as if I attempted to defraud them when I feel as if I am left holding the bag. I have had a poor customer experience and just want to reconcile this issue. This has been the worst consumer experience ever! I will not shop at nomorerack.com ever again. They will ban your account if you complain or ask for a refund due to their poor customer service and false advertisement. Why will they not be honest with consumers? Be honest about when the product is being shipped and accept responsibility when you do not deliver what a customer purchased. Have a little integrity nomorerack. I have attempted to amicably settle this dispute but the company continues to send these template responses. Please see the response below from today,
Hello , Thank you for writing in. Always here to help. My sincerest apologies about this inconvenience. Unfortunately once an
account is placed on an "inactive" state, I am unable to correct the issue from my end. We are very sorry for the inconvenience regarding the restricted access to your account. Due to certain policies, we may lock accounts for the security of our valued customers. To have your account reviewed and reactivated please email firstname.lastname@example.org. Regards, * Paolo with Customer Care Nomorerack - 8 Daily Deals!
Jan 24 23:00 (COT):
Hello, So, I attempted to use my $30.00 credit and received the message that my account has been banned for suspicious activity. I am extremely upset as I have been more than patient with No More Rack regarding my purchase
and all of the issues surrounding my purchase. To be banned from the website is both insulting and demonstrates poor customer service. If my account is not removed from this status I will have no choice but to voice my concerns with the Better Business Bureau. I have done all that I can to resolve this issue in an amicable manner. Please respond in reference to this matter as soon as possible. Please see the message below that was listed on the website:
You have been banned due to suspicious activity. If you feel your account was incorrectly banned, please email email@example.com.
I followed all instructions and No More Rack has failed to respond. Hopefully, they will respond at some point, but if not- I am out of $30.00 and they will never receive a dime of my money ever again. Never again No More Rack. Too good to be true prices are just that. Buy from a reputable company that can ship your product in a reasonable amount of time. I feel violated by this company and hope that my review helps someone not to experience what has happened to me.