No More Rack Never shipped product, cancelled order, never received refund , Internet

I ordered a pair of UGG Boots on Nov 28th, website states 2-3 weeks for delivery.  I started emailing after two weeks and was told they are guaranteed to be delivered before Christmas.  The day before Christmas they guaranteed, never arrived.  After Christmas they said they had issues with the Port and getting products out and offered a $5 credit to my account for future purchases.  Emailed them again last week and they said they can't tell me when they can get the order out and will issue me a refund and if the product comes in they will send to me at no charge.  Today when I went online to look for my credit that still hasn't appeared it shows my order expired due to incomplete paypal payment.  Funds were taken out of my bank account on Nov 28th.  I called and they said they don't know what happened but if they said I was getting a refund "I should get one".  I asked to speak to a supervisor and the guy on the phone said he was and he would "esclate" the claim to upper management and they would respond in a "couple days".  I told him I wanted to speak to someone and get this resolved as it has been going on since Nov 28 that they have had my money and I have not seen product or a refund.  They refuse to talk on the phone and cant not give any clear answers.  This feels very much like a SCAM!

If a NoRack Employee is reading his my order number is 3920043.  I want answers!