- Report: #991878
Report - Rebuttal - Arbitrate
Complaint Review: No More Rack
No More RackInternet United States of America
No More Rack Ordered Ugg boots and got cheap, poorly made knock offs firstname.lastname@example.org, Internet
*Author of original report: My mom's credit card company has credited her account
*Author of original report: You need to be shut down
*UPDATE Employee: NoMoreRack.com - Customer Care
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The boots came today (Jan 5) and there were several problems with them.
- They are NOT Ugg boots (as advertised), but are instead poorly made cheap knockoffs.
- My mother ordered a size 8, the shipping bag said size 9, and the boots themselves had a size 10 hang tag on them. They are 2 sizes too big.
- The boots she ordered were shorter and a fold down style. The kind we received was a tall boot--not even close to what she ordered.
- The boots she ordered in November were supposed to be here by Christmas. They didn't arrive until after New Year's day.
The boots arrived in a bag--not a shoe box, but stuffed in a bag. They were folded in half and connected by a plastic hanger so they could be hung up on a shelf. Obviously they were not even close to the quality that was advertised. The materials used to make these boots are thin and cheap. Walmart sells higher quality imitations than what these are.
We will be contacting No More Rack for a refund and my mother also wants to see if she can file a complaint against them with her credit card company. She can't believe she was scammed because their website has a list of media that they've been mentioned in. Shame on them for taking advantage of people, especially during the holiday season.
This company sends cheap knockoffs while they advertise brand name items, ships late, sends the wrong style, and gets sizes wrong. BUYER BEWARE!
This report was posted on Ripoff Report on 01/05/2013 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/No-More-Rack/internet/No-More-Rack-Ordered-Ugg-boots-and-got-cheap-poorly-made-knock-offs-customercarenomorer-991878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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